Skip to main content

This job has expired

Principal Enterprise Architect - Call Center Technologies

Employer
UnitedHealth Group
Location
Eden Prairie
Salary
Competitive

View more

As an Enterprise Architect at UnitedHealth Group you will partner with both the lines of business and software delivery leadership to establish 3-year roadmaps that act as guides for achieving the long term strategic plans of the enterprise. In this role you will take on some of the toughest challenges facing our business and will act as a key consultant and guide in achieving our long-term strategy.

Primary Responsibilities:
  • Ensuring capital programs stay aligned to Enterprise strategy while leveraging existing components and capabilities across the business segment landscape
  • Modeling the technical landscape to analyze the alignment of business capabilities with delivered technology and IT solutions
  • Analyzing the current technology environment to detect critical deficiencies and collaborating with Enterprise Architecture from other lines of business and development team architects to recommend solutions for improvement
  • Communicating the value delivered by the Enterprise Architecture process by communicating outcomes and ongoing results
  • Defining the principles that guide technology decisions for the segment
  • Designing and leading the implementations of a Line of Business Technology Architecture (reference architecture) based on business requirements and IT strategies, as well as being a champion to rectify gaps and pain points within the current state. Influencing the development, communication and implementation of the enterprise technology architecture
  • Building end-to-end solution plans in the form of roadmaps that define the ideal and future state systems solution, scope of solution initiatives, solution delivery sequencing through architecture transition states, and assumptions and risks
  • Assisting with the governance activities associated with ensuring Enterprise Technology Architecture compliance
  • Consulting on solution architecture implementations and modification activities (projects), particularly for new and / or shared solutions
  • Actively participate in technical fit review activities for capital programs
  • Facilitating change and process improvement within the architecture community
  • Collaborating with quality teams to drive continuous improvement for technology solutions
  • Identifying and communicating the segment organizational impact (for example, on skills, processes, org structures and culture) and financial impact of the Enterprise Technical Architecture
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • 10+ years of software development experience working on Open source, commercially available software and / or Healthcare platforms
  • 3+ years experience with call center technologies such as Avaya, Genesys or similar technologies
  • 5+ years of experience in a large enterprise in an architectural role
  • Exposure to multiple, diverse technical configurations, technologies and processing environments
  • Experience leading architecture using modern software engineering and product development tools including Agile, Continuous Integration, Continuous Delivery, DevOps etc.
  • Experience with NoSQL, APIs, Big Data Technologies, NLP, MLP and Open Source Commercial grade highly scalable solutions
  • Ability to establish repeatable processes, best practices and implement version control software in a team environment
  • Experience with multiple enterprise deployment options following Public and Private cloud paradigm
Preferred Qualifications:
  • Exceptional interpersonal skills in areas such as teamwork, facilitation and negotiation
  • Experience overseeing and monitoring the work of others
  • Ability to create a Startup mentality to accelerate the introduction of new capabilities and transform teams
  • Global team experience
  • Excellent time management, communication, decision making, and presentation skills
  • Experience working with vendors in system selection, cost negotiation, and the development of service level agreements
  • Knowledge of all components of technical architecture
  • Ability to estimate the financial impact of technical architecture alternatives
Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: NoSQL, APIs, Big Data, NLP, MLP and Open Source, Cloud, public, DevOps, Enterprise, Eden Prairie, MN, Irvine, CA, Hartford, CT, Basking Ridge, NJ, New Jersey, Connecticut, California, Minnesota

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert