Senior Client Service Analyst - Telecommute

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)

You'll enjoy the flexibility to telecommute* from within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Participate in team projects to determine system automation and enhancement ability.
• Create standardized requirements for business and technical use.
• Partner with business staff to translate business requirements and intent. Assess, interpret, and document technical requirements
• Create and maintain documentation on design and end-user instructions, including visual diagrams
• Produce and publish scheduled reports, dashboards, and metrics based on defined schedules
• Provide explanations for reporting results as necessary
• Collaborate and communicate with internal and external business partners
• Ability to review and analyze data provided by business teams to determine root cause of processing issues

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in
Required Qualifications:

• 1+ years of PBM experience
• 1+ years of experience creating documentation / job aides / Visio
• 1+ years of experience creating technical documentation to support programming development
• 1+ years of experience conducting internal software training
• 1+ years of experience writing test cases for software testing
• 1+ years of experience with translation of requirements from Business to Technical versions
• 1+ years of experience running test cases and communicating testing results to business and technical teams
• 1+ years of experience with XML document updating (Tag updates via text documents)
• Intermediate level of proficiency in Microsoft Word, and PowerPoint
• Advanced Microsoft Excel including VBA Coding knowledge
• If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders

Preferred Qualifications:

• Experience with internal RxCCR application
• Experience with internal automation and emulation applications

OptumRx, a UnitedHealth Group company, with over 28,000 employees globally, specializes in the delivery, clinical management and affordability of prescription medications and consumer health products. Our goal is to deliver high-quality, integrated services to promote optimal outcomes, superior savings and outstanding client and consumer experiences. We make healthier happen by creating smarter health care connections to help more than 65 million consumers nationwide realize improved care, lower costs and a better overall experience. Leveraging expertise, flexible technology and a network of over 67,000 community pharmacies, and the use of our own state-of-the-art specialty and home delivery pharmacies and fulfillment centers, we are driving value to those we serve through our transforming capabilities. This is a place like no other and where you'll do your life's best work.(sm)

Colorado Residents Only: The salary / hourly range for Colorado residents is $53,300 to $95,100. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: configure, technical requirements, testing, automation, healthcare, implementation, telecommute, telecommuter, remote, work from home