Customer Service Representative
- Employer
- Aerotek
- Location
- Menomonee Falls
- Salary
- Competitive
View more
- Industry
- Office and Administration
- Role
- Customer Service
- Job Type
- Long-Term
- Hours
- Full Time
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Position is temporarily remote. Candidates must live around Menomonee Falls, WI area!
Description:
Answer incoming member and provider calls in a timely manner to ensure questions and concerns are addressed. Ensure higher level concerns are directed to appropriate resources for assistance.
Service Dental, Medical, Vision and Physical Therapy members by communicating benefit information, providing information and resources necessary to understand benefit plan coverage, verify insurance coverage, and assist in locating providers.
Service Dental, Medical, Vision and Physical Therapy providers by communicating benefits, authorizations, claims, and eligibility information.
-Utilize knowledge of claim adjustments and resubmission processes to determine appropriate resolution to provider requests.
-Provide feedback to Provider Relations staff on high level claim issues including but not limited to issues with reimbursement schedules or conflicting information to ensure providers receive a prompt resolution.
Skills:
Customer service, call center, inbound call, customer support, Microsoft office
Top Skills Details:
Customer Support, Data Entry, Administrative
Additional Skills & Qualifications:
1+ years of office support/customer service experience
Experience Level:
Entry Level
About Aerotek:
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing?? Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Description:
Answer incoming member and provider calls in a timely manner to ensure questions and concerns are addressed. Ensure higher level concerns are directed to appropriate resources for assistance.
Service Dental, Medical, Vision and Physical Therapy members by communicating benefit information, providing information and resources necessary to understand benefit plan coverage, verify insurance coverage, and assist in locating providers.
Service Dental, Medical, Vision and Physical Therapy providers by communicating benefits, authorizations, claims, and eligibility information.
-Utilize knowledge of claim adjustments and resubmission processes to determine appropriate resolution to provider requests.
-Provide feedback to Provider Relations staff on high level claim issues including but not limited to issues with reimbursement schedules or conflicting information to ensure providers receive a prompt resolution.
Skills:
Customer service, call center, inbound call, customer support, Microsoft office
Top Skills Details:
Customer Support, Data Entry, Administrative
Additional Skills & Qualifications:
1+ years of office support/customer service experience
Experience Level:
Entry Level
About Aerotek:
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing?? Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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