Customer Care Representative Preneed

The Customer Care Representative is a key position within our growing Rapid City office. As a Customer Care Representative, you will be the voice of Assurant. But, more than that, you'll also be a voice of compassion and care while working directly with beneficiaries, policy owners, clients, funeral homes and corporate partners.

The Details:

• Manage inbound and outbound phone calls with our customers, agents, and funeral homes. (50-70 per day)

• Process documentation and files

• Review, research, and analyze policy paperwork to ensure all requirements are met before processing

• Communicate with team members, customers, and funeral homes regarding policy updates

• Research and process policy maintenance situations and returned mail

Why You Should Consider This Role

• You love helping and connecting with people

• You're a problem solver who likes to think on their feet and enjoy challenges

• You thrive in a fast-paced and changing environment

• You enjoy being on the phone and are passionate about customer service

What You Will Like

• The variety of work - every day and every situation is unique

• Being a part of a high performing, collaborative and supportive team

• The opportunity to demonstrate your exceptional problem-solving abilities

• Medical benefits begin on your first day

• Competitive compensation and paid time off

• Career advancement opportunities

The Ideal Candidate Will Have

• Relentless drive to provide exceptional customer service

• Excellent communication and listening skills

• Strong attention to detail and problem-solving skills

• Ability to adapt to change and work well in a fast-paced environment

• Ability to multi-task using technology while handling calls.

• Minimum high school diploma or GED

• Previous call center experience preferred

What You Should Know About Us

• Our uncompromising values- Common Sense, Common Decency, Uncommon Thinking, and Uncommon Results guide the way we support our customers and work with one another

• We are a Fortune 500 company employing approximately 15,000 people in 27 countries

• We have over 125 years of experience innovating and adapting to the changing needs of our customers

This position is full-time (40 hours/week) Hours of operation are Monday through Friday from 7:30 am to 4:30pm, with different shift times within our hours of operation. It may be necessary and/or optional, given the business need, to work occasional overtime.