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Technical Support Representative

Employer
Northern Telephone & Data (NTD)
Location
Oshkosh
Salary
16.00 - 20.00 USD Hourly

View more

Industry
Office and Administration
Role
Other
Job Type
Long-Term
Hours
Full Time
POSITION SUMMARY:
Tier I Technical Support Representative's will provide basic to intermediate Technical Support for services offered including but not limited to email, internet and telephone service. Support will be provided to clients via phone, email and in person.

JOB DUTIES & RESPONSIBLITIES:
    • Answer inbound calls from clients seeking support for a variety of services including but not limited to telephone and internet.
    • Provide basic networking support for computer networks (modems, routers etc).
    • Assist clients with Tech Support in person, over the phone and via email.
    • Perform basic PC repair including virus scans/removal and data recovery.
    • Availability for a paid on-call rotation is required.
DESIRED EXPERIENCE:
  • Must be eager, polite and professional.
  • Strong Customer Service skills are a must as well as attention to detail.
  • Technical knowledge of PC operating systems, web-based programs and Internet browsers.
  • Help Desk experience preferred but not required
  • On the job training will be provided
CERTIFICATES, LICENSES, REGISTRATIONS:
  • Valid Driver's License and maintaining insurability under the Company's policy
  • Background check required
  • IT Certification is preferred but not required
Job Type: Full-time
Starting Pay: $16.00 - $20.00 per hour based on qualifications.

Job Requirements:
  • Fielding customer technical support requests
  • Communicate technical information to non-technical customers
  • Help customers with technical issues
  • Troubleshoot and resolve customer technical issues
  • Provide technical support to computer users
  • Apply technical support expertise to resolve customer issues
  • Provide technical and non-technical support to customers via phone and email as well as in person
  • Diagnose and resolve technical hardware and software issues
  • Diagnosing and resolving technical hardware and software issues
  • Document all customer interactions
  • Assist customers in requests for technical product information and technical troubleshooting
  • Provide technical troubleshooting and problem resolution
  • Performing technical and application support
  • Assist customers with technical questions
  • Perform on-call duties as part of a paid rotation

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