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Help Desk Representative

Employer
Adecco USA
Location
Duluth
Salary
16.00 USD Hourly

View more

Industry
Technology
Role
Other
Job Type
Long-Term
Hours
Full Time
Adecco is assisting an organization in their search for an organized Help Desk Support Representative in Downtown Duluth, MN. This is a temp-to-hire opportunity that is expected to start in the next 1 - 2 months. The Help Desk Support Representative continually educate customers regarding compliance processes, troubleshooting techniques, how to leverage the digital tools we provide. Do you meet the requirements below? Apply Now!
Responsibilities of a Help Desk Support Representative:
-Call Handling-Inbound calls - High call volume (50-100 calls per day)
-Outbound calls - Product support and customer education
-Efficiently log call notes
-Accurately process inbound and outbound email communications
-Integrate into the call queue shift rotation schedule
-Customer Relationship Management-Maintain client relationships focused on customer satisfaction and retention
-Educate clients on product and program enhancements
-Maintain and track communication with clients
-Facilitate information flow to all relevant parties
-Flexibility in work schedule is a necessity
-Complete additional projects as assigned
-Customer Education-Ongoing product support
-Editor/tool knowledge base to support 1-2 enterprise clients
-Participate in educational webinars
-Guide customers through Corporate Client Intranets, policies and procedures
-Troubleshooting/Management previous and current account activity to resolve issues or answer questions
-Entering issues for Development to further investigate
-Close case and follow up with customer on resolution
Qualifications:
-Functional/technical skills
-Attention to detail under tight deadlines
-Strong written and verbal communication skills
-Proven Microsoft Word and Excel skills
-Comfort with online marketing solutions

Preferred Qualifications:
-Bachelor's degree or equivalent experience preferred
-A minimum of two years of customer service experience
Requirements:
-Ability to sit for long periods of time
-Ability to maintain professional verbal conversations under high call volume
-Ability to enter data while maintaining customer communication
What's in it for you?
-Compensation is $16 per hour.
-Hours of operation are Monday - Friday between 8:00 AM and 7:00 PM, shifts vary.
-FREE Parking
-Comprehensive benefits - Medical, Dental, Vision options
-Weekly Pay

Equal Opportunity Employer/Veterans/Disabled

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