Customer Service Representative

Ref ID: 04680802

Classification: Customer Service Representative

Compensation: $15.20 to $16.00 hourly

Large specialty pharmaceutical company on Madison's West Side is looking for a Patient Care Assistant! This position is TEMPORARY and will last about 4 months!

Patient Care Assistant / Customer Service Representative

Job duties:

--taking inbound calls from patients and healthcare providers regarding questions related to specialty medications prescribed to the patient (and/or side effects the patient may be experiencing)

--making some outbound calls to patients to schedule deliveries of specialty medications and ensuring patient information is correct

--data entry to document phone calls

Although you would be working in a call center, it is not a high volume call center, so you would not have to rush through calls.

The position is full-time, 40 hours per week. Although the role is 40 hours per week, they are wanting to look at folks who are flexible to work different shifts. The earliest you would ever start work would be 7:45 am, and the latest you would ever get done with work would be 7 pm. The position is Mon - Fri (no weekends).

This position will start around the beginning of February, so apply now if you are interested!

To be considered for this exciting opportunity, please submit your resume!

**We offer Facetime and Zoom interviews!**

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Job Requirements:
- Must have prior call center experience!

- Ability to recognize, evaluate, and resolve problems effectively

- Comfort in pursuing resolutions to complicated customer inquiries using complex research methods

- Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers

- Solid understanding of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

- Comprehensive knowledge of data entry

- Expertise in Microsoft Outlook

- Customer service and office administrative skills

- Microsoft Office experience preferred

- 2+ years' experience with performing in a goal-driven & customer-focused environment preferred

- Ability to navigate multiple computer systems and applications

- Sound written and verbal communication skills

- Supportive, positive attitude with a detail oriented demeanour applied to all tasks

If you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service 'champion', we want to hear from you. Submit your resume today!

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