Business Analyst

Genesis10 is currently seeking a CRM Tier 1 - Associate Engineer for a contract position lasting through 12/31/2021, working with a major insurance client in the Milwaukee, WI area.

Description:

As an Associate Engineer/Business Analyst (CRM Tier 1), you will be directly supporting the Field Experience as it relates to the Complex eCRM Platform (includes Posting+, FRM, Insights/Book of Business, and Goal Setting Experience). In addition to being a voice of the user across the eCRM Product team, You will be working directly with a wide variety, Field and Home Office users, both helping to resolve their technical questions and issues and to help them leverage the eCRM Platform to maximize their effectiveness, efficiency and productivity. You will be responsible for communicating complex technical scenarios and concepts to users and the eCRM product team, as more than 75% of the CRM platform users are proficient or advanced. You will be engaged on the eCRM Engineering/Product team helping determine functional specifications and delivering the development of quality applications/systems while striving to minimize cost and optimize maintainability, performance, and availability. In support of the service management team, your duties will include researching & responding to support incidents (including phone support, chat, self-reported incidents, community) from the Field/Home Office related to their usage of the Enterprise CRM Platform, as well as configuration and troubleshooting of the Microsoft Dynamics 365 Outlook addin, mobile apps and related business applications. You will be responsible for extracting data and reports using complex queries within Dynamics 365 and PowerBI.

Responsibilities:

• Technical supporting service level expectations and agreements
• Gathering and reporting various metrics.
• Prepare and maintain applications/systems knowledge and documentation.
• Utilize Jira to help manage the team's backlog of project and discretionary work.
• Take ownership of issues, are self-motivated and able to independently prioritize and move between diverse tasks with cooperation and persistence to motivate and bring out the best in those around you and help meet the needs of our users and the eCRM Product team.

Qualifications:

• Bachelor's degree in Computer Science, Information Systems or related field, or an equivalent combination of education and work experience. Preferably a 3.0 GPA or at least 3 year of development or engineering experience beyond college
• At least 3 years Customer Relationship Management administration and/or development experience required, preferably Microsoft Dynamics 365.
• At least 3 years' experience with Zendesk and Jira functions, or equivalent experience required
• Responsible for staying current with enterprise standards, industry standards and technologies, methodologies and best practices
• Strong technical aptitude and ability to logically analyze and creatively solve issues independently
• Cloud practitioner certification (Microsoft Cloud Fundamentals and/or Azure Preferred)
• Ability to effectively communicate both verbally and written and maintain confidentiality with sensitive customer and internal information
• Strong interpersonal skills and ability to work effectively with immediate team members, other IS areas, and clients in other departments

If you are a qualified candidate interested in this opportunity, please apply.

About Genesis10:
Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement - project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at .

"Genesis10 is an Equal Opportunity Employer, M/F/D/V"