Technical Help Desk

Technical Help Desk**job details:**+ location:Minneapolis, MN+ salary:$12 - $18 per hour+ date posted:Friday, January 22, 2021+ job type:Contract+ industry:Retail Trade+ reference:817042**job description**Technical Help Deskjob summary:**Tell us about your department:**We are the level 2 End User Technical Services team that is responsible for troubleshooting and maintaining all corporate assets, both hardware and software categories. Primary duties also include hardware asset refresh and deployment which requires presence on the Corporate Campus.**Project Description:**Come be part of an exciting opportunity! If you love technology and problem solving, this is a great career opportunity for you! This position is located at our Corporate Campus.location: Richfield, Minnesotajob type: Contractsalary: $12 - 18 per hourwork hours: 8am to 4pmeducation: High Schoolresponsibilities:End User Support Agents provide direct technical support to the Corporate and Field users. Individuals should have a technically strong, team-oriented approach to support Microsoft Software products, industry standard workstation software, 3rd party vendor software applications, Virtual Private Networks and Active Directory administration. Must be highly proficient with troubleshooting skills and communication, in person, via phone, as well as via online chat.End User Support Agents serve as the human connection between Corporate and Field users that need assistance with their provided equipment. These Agents give us the freedom to focus on the core business while giving the company peace of mind through the reliability of their devices.**What are the top five skills and number of years of experience required to perform this job?**- High School Diploma- 2+ years of experience in software and hardware troubleshooting on laptops, desktops, and networking equipment- 2+ years of Microsoft Office Suite experience- 2+ years of Customer Service experience with track record of strong phone skills with the dedication for troubleshooting complex problems and being able to articulate them in relatable terms**Preferred Qualifications:**- Associates degree- 1+ years of IT/Helpdesk support using an ITSM ticketing system (eg: ServiceNow)- CompTIA A+ Certification- CompTIA Net+ Certification- Working knowledge of the following: Active Directory, VPN software, Apple hardware, Mac Apple OS X, Windows 10**What are some preferred/nice to have skills the manager is looking for?**- Someone who already has experience with:o ServiceNowo Active Directoryo Teams|Slacko JAMFqualifications:+ Experience level: Entry Level+ Minimum 2 years of experience+ Education: High School (required)skills:+ Helpdesk+ ServiceNowEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.