IT Support Analyst
- Employer
- Creative Financial Staffing
- Location
- Deerfield
- Salary
- Competitive
View more
- Industry
- Technology
- Role
- IT
- Job Type
- Long-Term
- Hours
- Full Time
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IT Support Analyst
ABOUT THE COMPANY
Our client is a leading manufacturing organization are looking to hire a IT Support Analyst immediately. They offer a generous benefits package, above market pay, and a great culture. With a large and growing accounting and finance team, there is significant opportunity for growth and advancement within the department. This is a collaborative culture where you will be exposed to several different business unit functions and have the opportunity to dictate your career!
Responsibilities of the IT Support Analyst:
- Monitors network and infrastructure settings, alarms, and connectivity as a line of defense against outages system wide and isolated occurrences
- Troubleshoot, test, and repair malfunctioning software applications and hardware configurations
- Performs remote troubleshooting of PC LAN and Cloud based systems, identifying problems through a trouble ticket system and providing solutions or escalating the trouble ticket
- Communicates the status of outage events with management and records interactions with internal clients
- Basic understanding of Enterprise Networking standards and principles
- Basic knowledge of desktop computer hardware and software used to troubleshoot and analyze network performance
- Perform remote MAC's on an enterprise level system
- Administer system permissions within the network
Requirements of the IT Support Analyst:
- 2 year degree in Information Technology, Information Systems, or related field
- 2+ years of Tier I and/or Tier II Help Desk Support
- Call Center, Desktop Support, Help Desk or related experience in a high volume, remote environment
- Ability to meet deadlines and provide updates
- Knowledge of Microsoft 7 and remote log-in applications
- Excellent written and verbal communication skills
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