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IT Support Analyst

Employer
Creative Financial Staffing
Location
Deerfield
Salary
Competitive

View more

Industry
Technology
Role
IT
Job Type
Long-Term
Hours
Full Time

IT Support Analyst

ABOUT THE COMPANY
Our client is a leading manufacturing organization are looking to hire a IT Support Analyst immediately. They offer a generous benefits package, above market pay, and a great culture. With a large and growing accounting and finance team, there is significant opportunity for growth and advancement within the department. This is a collaborative culture where you will be exposed to several different business unit functions and have the opportunity to dictate your career!

Responsibilities of the IT Support Analyst:

  • Monitors network and infrastructure settings, alarms, and connectivity as a line of defense against outages system wide and isolated occurrences
  • Troubleshoot, test, and repair malfunctioning software applications and hardware configurations
  • Performs remote troubleshooting of PC LAN and Cloud based systems, identifying problems through a trouble ticket system and providing solutions or escalating the trouble ticket
  • Communicates the status of outage events with management and records interactions with internal clients
  • Basic understanding of Enterprise Networking standards and principles
  • Basic knowledge of desktop computer hardware and software used to troubleshoot and analyze network performance
  • Perform remote MAC's on an enterprise level system
  • Administer system permissions within the network

Requirements of the IT Support Analyst:

  • 2 year degree in Information Technology, Information Systems, or related field
  • 2+ years of Tier I and/or Tier II Help Desk Support
  • Call Center, Desktop Support, Help Desk or related experience in a high volume, remote environment
  • Ability to meet deadlines and provide updates
  • Knowledge of Microsoft 7 and remote log-in applications
  • Excellent written and verbal communication skills

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