Global Customer Support Representative
- Employer
- Digi-Key Electronics
- Location
- Thief River Falls, MN
- Salary
- Join our team!
Job Details
Global Customer Support Representative
Schedule: Monday- Friday 9:30 am- 6:00 pm
Position Overview
The Global Customer Support Representative will be a key member of ensuring all orders and customer requests are processed on a timely basis for customer needs. Ideal candidate must be self-motivated with some knowledge in sales and customer service processes. Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.
Responsibilities
Must be able to...
- Understand Digi-Key's digital platforms helping customers with logging in and ability to navigate to any products within the site including events, tools, training and development, technical publications, etc.
- Process customer purchase orders within the set service level agreement metricswith a goal of a 100% accuracy
- Handle, organize and process customer quote requests
- Process|route customer inquiries as neededwith the overall goal of first contact resolution
- Must maintain a strict standard of confidentiality to ensure that our customers protected information is secure
- Update or change sales orders in the system based on customer requirements and resolve any discrepancies
- Customer file creation and maintenance
- Backlog management of pending sales items
- Collaborate with internal departments to resolve issues up to resolution of the issue/order in a timely manner.
- Interact with Foreign sales offices and personnel to provide global customer support
- Responds to Customer inquiries within a call center environment (e.g. webchat, fax, email, text and phone)
- Serve as a customer advocate by identifying customer needs and guiding them to appropriate resources.
- Deliver accurate information to customers in accordance with company performance goals and objectives
- Log detailed description of unresolved issues into WinDecs
- Perform communications via phone/email/chat/text/fax in a clear and accurate manner to complete the fulfillment of requests and follow up on inquires.
- Remain current on changes and updates for products, processes, and operational procedures to ensure compliance with all required regulations and export regulations to local state and Country laws.
- Builds and maintains business relationships with internal and external customers by providing prompt and accurate service so as to promote customer loyalty.
- Begin to know and understand Digi-Key's categories of business and the types of customers served.
Other typical tasks may also include...
- Participates in staff meetings and attends other relevant meetings and seminars as needed|requested
- Process registrations as needed
- Leveraging Digi-Key sales knowledge & skills to drive additional sales
- May participate in job shadow activities for other areas of the company as requested
- May process Vendor Fulfillment|Consignment Orders
- May process Specialty Sales requests (e.g. Vendor Promos, Tradeshows, First Robotics, Employee Orders)
- May process Smarter Mail - PCI Compliance Issues
- May support Corporate Account Customers
- May participate in User Acceptance Testing
- May participate in the creation of training & documentation of processes as well as the facilitation of training
- May participate on cross-functional working teams or tasks forces
- May develop and maintain online documentation related to work instructions for assigned companies
- May process e-business orders|requests
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Required Knowledge, Skills and Experience
Minimum/Essential Qualifications:
- High School diploma or equivalent
- Successful completion of the training provided (system 'know-how' & sales 'know-how')
- Gain basic understanding of the various functions of Digi-Key and the industry Digi-Key operates in
- Gain basic knowledge of Digi-Key brand and its principles
- Ability to speak to both internal and external customers on the phone for a minimum of two hours a day
- Generally, spend the workday sitting at a workstation and operating computer devices, such as, but not limited to keyboard, mouse and screen
- Generally, spend the workday performing repetitive motions that involve or affect the hands, head, and other parts of your body
- Must be able to perform the following behavioral competencies; attention to detail, customer/client focus, ethical conduct, manages execution, personal effectiveness/credibility, and positive attitude
Preferred Qualifications:
- Entry-level Sales position; 0-2 years of sales or customer service experience
Digi-Key Electronics is an Equal Opportunity Employer . We encourage qualified minority, female, veteran and disabled, and other diverse candidates to apply and be considered for open positions.
If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1-800-338-4105 or careers.us@digikey.com .
Company
As one of the fastest-growing electronic component distributors in the world, Digi-Key is ramping up. And we’re giving quality people lots of opportunities to grow. Here, you can find a role that fits your future with career development resources and an industry-leading benefits package including an $18/hour starting wage for full-time entry level positions with an additional $2,000 sign-on bonus. No matter where life takes you, Digi-Key is the kind of place you’ll want to stay put.
BENEFITS & PERKS:
We believe in hiring the best people - and offering a benefits package that makes them want to stay for the long term. Check out the benefits and perks you'll receive as a valued Digi-Key employee.
- Health Insurance Plan
- On-Site Clinic - save time and money without a co-pay or a need to clock out
- Relocation Assistance - you could be eligible for relocation assistance
- 401(k) - with matching funds
- Flexible Spending Account - enables you to pay for unreimbursed medical and dental expenses.
- Time Off - competitive time off to meet your needs
- Website
- http://www.digikeycareers.com/
- Telephone
- 888-671-1725
- Location
-
701 Brooks Avenue South
Thief River Falls
Minnesota
56701
United States
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