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Customer Service Representative

Employer
Digi International
Location
Hopkins
Salary
Competitive

View more

Industry
Technology
Role
Customer Service
Job Type
Long-Term
Hours
Full Time

Position Summary:

This role is accountable for customer service, sales order entry and backlog management functions for domestic and international customers. The purpose of this position is to provide excellent customer service by ensuring that sales orders are entered in a timely manner. Individuals in this position strive for continuous improvement in all areas of responsibility through education, training and cross-training. Successful team members portray a professional demeanor when dealing with internal and external customers. Each team member is proactive and has a positive outlook that is apparent to both customers and colleagues.

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Essential Functions and Duties:

?? Validate, process and manage customer accounts and orders consistent with company policies

?? Manage requests related to product availability, shipping status and expedites within SLA

?? Facilitate order issues, corrections, and resolutions

?? Assist customers with credit related issues and payment reminders

?? Maintain customer information in ERP systems

?? Answer incoming and make outbound calls to/from internal/external customers

?? Develop and maintain positive working relationships with internal and external customers

?? Serve as a backup to cross-functional areas of the business when necessary

?? Performs miscellaneous special tasks as required by management


Position Requirements:

?? Ability to provide an excellent customer experience using all forms of communication

?? Data entry, order processing and/or administrative experience

?? Ability to work, organize and manage priorities in a fast paced environment

?? Perform well within a deadline-driven and results-orientated environment

?? Must be detail-orientated and have a high degree of accuracy

?? Have a positive attitude with a high level of accountability, personal drive and ambition

?? Self-starter with a sense of urgency to complete work

?? Ability to work well as a team as well as independently

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