Customer Support Specialist

DescriptionWe are looking for a Customer Support Specialist for a company in Maple Grove, MN to assist our customers with technical problems when using our products and services.Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who's able to earn our clients' trust. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.Responsibilities:-Respond to customer queries in a timely and accurate way, via phone, email or chat-Identify customer needs and help customers use specific features-Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)-Update our internal databases with information about technical issues and useful discussions with customers-Monitor customer complaints on social media and reach out to provide assistance-Share feature requests and effective workarounds with team members-Inform customers about new features and functionalities-Follow up with customers to ensure their technical issues are resolved-Gather customer feedback and share with our Product, Sales and Marketing teamsRequirements-Experience as a Customer Support Specialist or similar CS role-Familiarity with our industry is a plus-Excellent communication and problem-solving skills-Multi-tasking abilities-Patience when handling tough casesTo be considered for the role you must have an active profile set up with Robert Half OfficeTeam - please email your resume to and we will coordinate a time with you for a registration interview. If you are already active and registered, please call us at . Please know that all new applicants will have to provide two supervisory references in order to be considered eligible for opportunities.OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.When you work with us, you're working with the best. has been recognized as one of FORTUNE's "Most Admired Companies" every year since 1998 and was named to Forbes' inaugural list of America's Best Temporary Staffing Firms.Questions? Call your local office at 1.. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.?? 2020 OfficeTeam. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ().**Salary:** $17.00 - $22.00 / Hourly**Location:** Maple Grove, MN**Date Posted:** January 21, 2021**Employment Type:** Temporary**Job Reference:** 02828473**Staffing Area:** Office u0026 Administrative