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Customer Service Representative

Employer
Randstad
Location
Rhinelander
Salary
31000.00 - 42000.00 USD Annual

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Customer Service Representative**job details:**+ location:Rhinelander, WI+ salary:$31,000 - $42,000 per year+ date posted:Monday, January 11, 2021+ experience:Experienced+ job type:Permanent+ industry:manufacturer of plastic products+ reference:AB_+ questions:**job description**Customer Service RepresentativeRandstad has an immediate need for an Customer Service Representative for a direct hire postion with a manufactruing and distrubtion organization in Reinlander, WI. This career position has hours of 8am-5:00pm (Monday through Friday) with a starting pay rate range of $15.00 - $20.00 per hour. This position is the primary customer contact for all questions, concerns and issues. By working with all the functional areas of the corporation, they ensure the customers' requirements are met or exceeded while meeting the corporate goals and objectives.Responsibilities+ Process customer orders received via email, fax, web based Customer Portal, EDI or other methods according to established department policies and procedures. Orders are followed through from receipt to invoicing while screening information for accuracy and completeness.+ Builds and maintains professional relationships with internal and external departments to track orders through completion and on time shipments.+ Process complaints upon receipt forwarding through appropriate channels for investigation, resolution and credit if applicable.+ Knowledgeable of product line, delivery / lead times and procedures.+ Manage short pay process; resolve issues in efficient and timely manner.+ Respond to customers inquiries (internal and external) in a timely and accurate manner.+ Adhere to all Safety, Company Policy and General Work rules.+ Perform other related duties as assigned.Skills+ Customer Service+ ERP+ Basic Software SkillsEducation+ No Degree RequiredQualifications+ Years of experience: 2 years+ Experience level:ExperiencedShift: FirstWorking hours: 8 AM - 5 PMRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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