IT Support Analyst I/II

Contract 4 months possibility for contract to hire

Beloit, WI; M-F 8AM-5PM

Key responsibilities will include:

Provide hardware and software support, either remotely or at local level to all Desktop, Laptop PC s, and printers.

Apply appropriate fixes or escalate to management for further advice

Update all User queries through incident logging system about call progression and complete all incidents and tasks in a timely manner based on Service Level Agreements.

Document and submit new solutions into department knowledgebase

Responsible for delivery and installation of new hardware and software in line with current processes and procedures

Ensure Site documentation is accurate, timely and relevant

Provide a helpful and professional service at all times

Responsible for ensuring the company standards and Policies are maintained and implemented at Site level

Responsible for maintenance and support for Site Infrastructure.

Ensure all Desktop and laptops PC s are patched to the highest available level and all have the latest Anti-Virus Updates installed.

Ability to support users from all levels, able to support users remotely.

If required, interface with development teams to help with the rollout of new applications

Qualifications Experience:

Technical Skills required:

Hardware Windows Desktop and Laptop PC s, Printers, Mobile devices e.g. iPhones, iPads, Windows/android phones and windows tablets

Communications - LAN support, cabling structures, Telephony support where relevant , Remote access mobility hardware solutions e.g. iPhone, 4G/LTE cards etc. .

Mobile Device Management. Operating Systems - Windows 7, Windows 8 and Windows 10

Software - SCCM, Anti-virus, Office 365, Asset Management- to include asset details, license recording, patch management, desktop backup solutions, Encryption technologies. Active Directory

Good understanding of AD, user account, groups and permissions.

Education Experience IT qualification - preferably bachelor s degree level and a minimum of 3 to 4 years related experience and/or training; or the equivalent combination of education and experience.

An in depth understanding of Desktop Operating Systems, Windows 7/ Windows 8, Windows 10.

A good knowledge of Microsoft Office Experience in support and deployment of Office 365 is an advantage.

Experience using SCCM desirable

Good troubleshooting skills.

Be able to diagnose and if necessary, repair PC, Laptop and printer faults.

Other requirements and skills

Strong customer service and team collaboration skills

Excellent work ethic, organization, planning, and communication skills.

Ability to learn new concepts and technologies quickly.

Strong critical thinking and problem-solving skills.

Must be equally comfortable working independently or as part of a team.

Self-starter and ability to grasp business processes and acumen.

Able to support users from all levels of the business. Able to work in high pressure conditions.

By partnering with Kelly?? IT, you'll have direct connections to top companies around the globe-giving you the chance to put your tech skills to work on some of today's most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, keep learning, and move your career forward.

About Kelly ??

At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.