Customer Support Associate - Call Center

About ConduentThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Description***The position is in Milwaukee, WI. however, the work may be performed from home at times considering the economic and office impact of Covid-19 but long term permanantly will be onsite in office near General Mitchell Airport***Hours: 8:00am - 5:00pmDuring training your pay will be $15.00 per hour; following training you will move to a performance based compensation modelConduent offers a robust benefits package i.e., paid vacation, medical, dental, vision, life insurance and 401KPurpose:??? Responsible for responding to customer inquiries and complaints regarding company records, billings, contract renewals, and supply returns. Answers and initiates a variety of real-time inbound and outbound voice-based communications in English or other languages to support customer care. ??? Using a computerized system, responds to customer inquiries in a call center environment.??? To resolve customer queries and complaints, which fall within the scope of the assigned responsibilities (Some examples may include Billing, Healthcare, Human Resources, Order processing, or Customer Support). Agents will have at their disposal a range of tools, processes and systems to address the customers' inquiries with speed and efficiency.??? The purpose of the role is to respond to inbound calls and or written inquiries from clients / customers. Ensures high level of customer satisfaction is obtained with each interaction. Role is responsible for assigned population of customers within a specified region of support.Primary Responsibilities:??? Responds to telephone inquiries and complaints using standard scripts and procedures??? Gathers information, researches/resolves inquiries and logs customer calls??? Communicates appropriate options for resolution in a timely manner??? Informs customers about services available and assesses customer needs??? Prepares standard reports to track workload, response time and quality of inputSkills/Qualifications HS. Diploma or GED Some customer service or call center experience preferred Bilingual - Spanish Speaking preferred ClosingConduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form . You may also click here to access Conduent's ADAAA Accommodation Policy .