Samsung Training Manager - Home Appliance

As a Training Manager for Samsung Home Appliance, you'll be responsible for the creation, distribution, and consumption of product related training materials across multiple mediums and for multiple audiences.

What's in it for you?

* Represent a dynamic, noteworthy brand making a statement in the home appliance space.
* A fast-paced, exciting working environment.
* Collaboration at every level.
* A team that's truly engaged in making an impact.
* Competitive salary and comprehensive benefits.

What will you do?

* Develop a channel specific Retail Training Strategy aligned with the Samsung Home Appliance business' overall goals.
* Foster strong relationships with domestic and overseas Samsung product managers and key accounts leaders to obtain product information and differentiators in a timely manner.
* Develop training materials using proven instructional design principles that facilitate an effective transfer of knowledge to the identified audiences.
* Coordinate with Samsung Field Marketing Leaders and Technical Specialists to develop effective field product demonstrations with clear execution instructions.
* Develop performance measurements and track training asset performance metrics.
* Conduct research and maintain relevancy to best practices in industry, enhanced learning processes or through new technologies, that may impact training methodology.
* Review, evaluate, modify, enhance and package existing and proposed education programs and courses as assigned; recommend and coordinate program / course changes.
* Confer with management and employees to gain knowledge of region, site, or function-specific situations requiring technical product training and enhanced staff skills to meet Premium and Samsung objectives.
* Manage, coordinate, and provide logistical support for site / contract-specific and companywide product education projects and programs as assigned; coordinate internal and external resources to achieve program / project goals and objectives.
* Design and implement follow-up / reinforcement activities and methodologies to strengthen and sustain knowledge gained and skills developed in product training programs and courses.
* Design and coordinate education evaluation components (Competency evaluations, post-tests) using staff development principles and evaluation methodologies.
* Develop, maintain, update and deliver courses and learning solutions through the Company Learning Management System using advanced instruction, user interface, interaction methodology, graphic and content design as needed.
* Hire, orient, develop, coach and provide leadership to existing training staff.
* Partner with field personnel to ensure training staff maintains high level of product/technology proficiency.

How will you succeed?

* Applying your education and training experience in order to problem solve and create training materials that make an impact.
* Understanding the concept of learning as a process rather than an event.
* Formulating specific learning and application objectives for each section of a curriculum, and demonstrating how these objectives together achieve the competencies the curriculum is to address.
* Identifying and incorporating the most appropriate training methods to achieve learning objectives.
* Designing and developing a variety of individual, small group, and large group experiential exercises and activities that enhance learning and application.
* Leveraging innovative learning strategies that incorporate a variety of materials and experiences.
* Communicating effectively and creating strong working relationships with all organizational levels.
* Looking for ways to add value beyond the clients' immediate requests.
* Promoting and maintaining an atmosphere of open communication, acceptance and support.
* Being willing to travel up to 35% of the time to ensure impact in your role.

What experience should you have?

* Bachelor's Degree with 5+ years of directly related experience required - adult education, training / development or academic teaching.
* Minimum one to two year's experience in authoring tool applications for learning management system hosting.
* Minimum one to two years in design and development of written training materials, manuals, guide books, job aids, etc.
* Minimum three to five years in educational delivery.
* Minimum one year supervisory experience.
* Prior experience with project management required.
* Prior experience with business analytics and retail insight required.
* Proficiency in creating SCORM compliant instructional content required.
* Ability to create and edit audio and video recordings preferred.
* In-store retail sales environment knowledge strongly preferred.
* Prior experience with Home Appliance products and existing relationships with key accounts preferred.
* Understanding of retail sales, appliances, and field marketing highly desired.

So, are you Premium's next Training Manager?

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