Implementation Project Manager, Health Plan/Strategic Client

The Implementation Project Manager, Health Plan/Strategic Clients (IPM), is a highly motivated professional with at least 4-6 years of successful project management experience. This IPM will interface with health plans and strategic employer clients which may include a government program component to manage projects including transitioning clients to Navitus from their current PBM, implementing new services/programs, facilitating a change in vendor relations, i.e. TPA, disease management organization, etc. and more. The position is responsible for the building an early relationship with the clients so they learn to trust us and have confidence that their transition needs will be successfully met as seamlessly as possible. The IPM must have strong relationship skills to be able to work with not only the client team members, but also with the subject matter experts within Navitus, which will be key to a successful implementation. Excellent communication skills is necessary to ensure that all team members are kept well informed of the requirements, any changes, progress status and any potential issues. The IPM will additionally be responsible for supporting other client projects as well as lead and contribute towards team goals.

The IPM is responsible for leading the effort to implement new Navitus clients. This position oversees all aspects of the project planning, monitoring and controlling processes. The IPM is responsible for the coordination and completion of the implementation and to this end will perform a variety of tasks including setting deadlines, assign responsibilities, monitoring and summarizing progress of the project.

Job Duties Include:

• Prepare for and participate in the Readiness Assessment and potential sales initiatives.
• Be the primary face to the Client, involving significant travel.
• Prepare for and facilitate a new client Kick-off Meeting for the purposes of requirements gathering and discovery
• Assist the Client with facilitating any impact analysis to best determine the appropriate requirements to ensure a smooth and successful implementation
• Ensure all requirements are documented in the standard project templates and tools and then obtain approval from the Client before initiating builds
• Create and maintain a detailed project plan and open items log for project monitoring purposes
• Continuously monitor progress in terms of the status of the project and report back to internal management and subject matter team members and the Client using weekly status reporting formats
• Assist with escalated client issues, member issues, project issues, etc. as identified or requested by the client through direct support or through the support of the Navitus subject matter experts assigned to the project
• Provide go-live support either through remote access, internal on-site access or client site access. This requires working on January 1 st of each year and other non-business days as needed
• Facilitate Post Implementation Review meetings with the Client
• Support other client related projects that require project management services
• Support internal department projects
• Provide mentoring and support to other team members

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Job Requirements:

Job Qualifications:

• Knowledge of PBM or health care industry required
• Minimum of 4 years project management experience, working with external clients
• Knowledge of Medicare, Medicaid and/or ACA products preferred
• Ability to work independently and prioritize work in order to meet client and internal needs
• Strong team orientation, commitment to sales and client service and desire to succeed
• Willingness to travel as needed to meet client requirements
• Excellent verbal and written communication, presentation and negotiation skills required
• PC skills; Microsoft Office, Email, and Internet
• Valid State Driver's License and current Automobile Insurance Policy

Education:

Bachelor's degree in business, marketing, or related area preferred #LI-POST