Telemetry Tech

Job Summary

The Telemetry Tech performs clerical duties including chart preparation, follow up appointments, and assisting with patient care as directed by RN or LPN. This includes patient transportation/escort to pharmacy or discharge. The tech assists with answering telephone calls and messages at nurse's station.

Essential Job Functions

Title and Description

Completes physician order processing and communicates orders to the nurse and ancillary departments. Identifies and communicates patient issues to the nurse or identified caregiver. Ensures distribution of communication as assigned/requested, i.e., interdepartmental faxes, requests to post, mail, etc.

Functions as the nursing unit receptionist to patients, families, external customers, internal customers, and staff. Functions as the customer service associate for the nursing unit. Assists to meet the patients and family needs. Completes service recovery and follow up. Advises charge nurses, Supervisors or Manager of unsatisfactory outcomes and patient concerns.

Demonstrates knowledge of and ability to manage the nurse call system by answering call lights courteously and relaying information according to priority.

Facilitates department flow. Performs chart completion and ensures that all necessary chart forms are available. Maintains paper chart forms and prepares forms for entry into electronic medical record. Completes charge entry, charge review, lost charge tracking and patient account maintenance.

Communicates accurate and thorough patient information to nursing staff and providers. Assures that nursing staff and providers communicate pertinent patient information to telemetry central.

Monitors telemetry central. Detects, analyzes, records, and reports any rhythm changes. Functions as a resource to nursing staff in monitoring processes and rhythm analysis. Prepares rhythm strips, keeps telemetry kardex and records current. Performs shift and break report.

Performs triaging process for telemetry central when indicated. Facilitates the daily reordering of telemetry process for providers according to policy.

Maintains telemetry equipment, reporting any technical issues per policy. Tracks telemetry devices to assure location known. Cleans telemetry equipment per standard operating procedure.

Performs transfer and discharge procedures and manages patient prescription printing. Assists nursing staff in compiling patient education materials. Schedules patient post-hospital appointments.

Performs other duties as assigned or needed to meet the needs of the department/organization.

• Demonstrates understanding and follows infection control policies and procedures according to standard operating procedure.
• Maintains requirements for age specific competencies for the position and demonstrates the knowledge or principles of growth and developments and the skills necessary to provide patient/customer care/services.
• Demonstrates knowledge and understanding of and compliance with:
  • All pertinent safety, health and environmental policies, procedures and guidelines.
  • Working safely, without causing harm or risk to self, others or property.
  • The work environment safety procedures and prompt reporting of unsafe practices, procedures, accidents, injuries or other safety violations to the Leader.
  • The use of all safety equipment and personal protective equipment.

Behavior Standards

• Integrity: We will always do the right thing even when no one is watching.
• Acknowledge: We will create a welcoming, healing environment.
• Meaningful: We will provide an exceptional patient experience.
• Accountable: We will accept responsibility for our actions and behaviors.
• Listen: We will listen and seek to understand.
• Team: We will work together to deliver world-class care.
• Respect: We will treat each other with respect.
• Understand: We will seek to understand and respond genuinely.

License, Certification & Registration

Title

Credentialing Body

Timeframe When Needed

Verified By

Basic Life Support (BLS)

American Heart Association (AHA)

Within 2 Months of Start Date

Learning Management System

Education & Experience

Degree/Diploma

Program of Study

Required/Preferred

Diploma

Related Field

Required

Experience

Required/Preferred
Knowledge & Skills
Title

Required/Preferred

Demonstrates knowledge of medical terminology.

Preferred