Support Specialist \u2013 Academic Programming

Basic Functions & Responsibilities

This position demonstrates responsibility and performs a wide variety of technical duties that require specialized knowledge of the college's Academic Programming operating procedures and information systems. This position serves as a primary information source for department staff and requires extensive knowledge of the college record system, its policies, procedures and requirements.

Fox Valley Technical College celebrates diversity, supports equity and inclusiveness, and encourages individual expression in our workplace.

Essential Job Functions/Secondary Job Functions

ESSENTIAL JOB FUNCTIONS

Serve as primary support to the Academic Programming department. Maintain office, refer and/or handle questions for the department. Review and prioritize correspondence and process internal/external documents and forms after approval and signature are obtained.

Assist in the creation and maintenance of Academic Programming documentation using established standards.

Provide administrative support for the review, entry and quality control of data entered into the Worldwide Instructional Design System (WIDS) utilizing PeopleSoft to obtain information on programs and courses.

Develop and maintain the Academic Programming intranet site based on customer feedback and department needs.

Assist with documentation and tracking of Technical Skills Attainment (TSA) for college offerings.

Communicate with faculty and instructional managers on the curriculum development process. Process curriculum development requests and track projects using PeopleSoft, WIDS and SharePoint.

Assist in coordinating meetings, preparing presentation materials, taking minutes and creating/distributing documents.

Prepare purchase requisitions, reimbursement requests and process orders using the computerized requisition system.

Maintain program delivery and sequencing data for the college. Verifies and updates the data in collaboration with the academic divisions on a bi-annual basis.

Assist staff in the navigation and completion of the college program development, suspension/discontinuance and course/curriculum modification process.

Monitor reports specific to Academic Programming data. Support reporting requests from all academic divisions.

Collaborate and make recommendations in the design, implementation and evaluation of Academic Programming processes, communications and training.

SECONDARY FUNCTIONS

Support special projects and perform other related duties as assigned by Academic Programming staff and/or the Dean of Service Division & Academic Planning.

Serve as a backup for other division administrative support personnel.

Qualifications, Training and Experience

Associate Degree in Administrative Assistant or related field, AND

Three years of related office experience, AND

Training and experience with Microsoft Office Suite, Adobe, PeopleSoft, SharePoint and computer systems

Training and experience in database systems (such as DigArc or the Worldwide Instructional Design System (WIDS), etc.) OR

An equivalent combination of related education, training and experience

Essential Aptitudes, Skills, Knowledge and Personal Characteristics

Demonstrate ethical conduct in all aspects of the work environment.

Exceptional customer service skills and the ability to maintain an excellent working relationship with internal and external customers.

Excellent oral and written communications skills, as well as good listening skills.

Ability to identify needed action without continual direction.

Excellent organizational skills and ability to work under pressure.

Neatness in work and appearance.

Demonstrate a positive attitude, maturity, initiative and integrity with a professional image contributing to the success of the college.

Work effectively in a team environment.

Ability to work with diverse student, staff and community populations.

Ability to maintain confidentiality and professionalism.

Accept responsibility for professional growth.

Dependable, punctual and commitment to following through on tasks.

Flexibility in work schedule is required.

Benefits (eligibility requirements may apply)

403B and 457 Retirement Plans, Bereavement Leave, Campus Care Clinic, Dental Insurance, Emergency Leave, Employee Assistance Program, Flexible Spending Account, Full Time Benefit Package, Group Legal Benefits, Health Insurance or if applicable Cash Option Plan, Health Savings Account, Long Term Disability Insurance, On-Site Child Care Facility at Appleton Main Campus, Paid Holidays, Paid Vacation, Pet Health Insurance, Short Term Disability Insurance, Sick Leave, Spousal and Child Life Insurance, Supplemental Employee Life Insurance, Term Life & AD&D Insurance, Tuition Reimbursement, Vision Insurance, Voluntary Accident Insurance, Voluntary Critical Illness Insurance, Voluntary Hospital Indemnity Insurance, Wellness Program, Wisconsin Retirement System Pension Benefit (plan eligibility requirements apply)

Special Instructions to Applicants

Due to COVID-19, this position will work primarily remote until further notice.

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