Front Desk Manager BW Brand Hotel

Job Description
Are you looking for a rewarding leadership opportunity? We're hiring a hotel front desk manager to lead our already amazing team. You'll be responsible for managing the reception desk, supervising front office staff, enforcing hotel policies, and ensuring guest satisfaction.
Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude.
Compensation: $40,000 - $45,000 yearly
Responsibilities: ??? Manage the hiring, training, and supervision of all front office staff members, and ensure they're providing great guest service and uphold hotel policies
??? Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints.
??? Handle the front desk budget and order office supplies as needed
??? Generate occupancy reports and compile financial information for the general manager
??? Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest Qualifications:
??? Showcase exceptional multitasking, communication, and management skills
??? Exhibit working knowledge of general hotel industry practices and policies
??? Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position
??? High school diploma or equivalent certification required
??? Experience with MS office and bookkeeping skills desired About Company Our philosophy is SERVICE.
The success of our Company is built on the foundation of providing legendary service. Each team member contributes to the overall guest experience by treating guests with the utmost respect, courtesy, and friendliness.
Our goal is to exceed guests' expectations and to create an unforgettable experience so they will return, and so they will share their positive experience with others. Our company motto reflects this philosophy, "Service isn't a big thing, it's a million little things"

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records