Inside Sales Specialist

Promotes and sells instruments, consumables, and service to a selected group of customers and prospects that will be determined by management on a quarterly basis. Utilizes a combination of selling techniques, including SPIN to achieve goals. Is organized and maintains established planning, administrative, and reporting systems through CRM.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Sales

• Achieves or exceeds assigned quarterly target. This will be done by calling upon prospects, existing customers or open sales territories, as assigned by management
• Generates and enters leads in Gilson's CRM program by researching and maintaining current knowledge of existing and potential accounts and their key personnel. Follows up on all leads provided by the company.
• Uses sales techniques including SPIN to uncover needs to provide the appropriate solution.
• Develops quotations and pricing agreements by following Sales and Service Program pricing guidelines. The intent is to maximize sales revenue and profitability at the same time.
• Researches and maintains current knowledge and familiarity with competing products, pricing and competitors' marketing practices
• Responds in a timely fashion to all customer inquiries
• Makes cold-calls to prospect for new business
• Transfers contacts to field sales personnel as directed by management

Service

• Follows up with Gilson Technical Support on all customer inquiries regarding complaints and application questions to insure timely and effective resolution of their concerns.
• Coordinates with the Gilson Service Center to respond in a timely fashion to all customer requests for quotation on calibration service
• Actively promotes, with the support of Gilson service and marketing personnel, the growth and development of existing and new service business within the territory

General

• Supports customers and product line within a specific account designation and/or call list. May need to travel and support other territories when necessary
• Responsible for attaining and maintaining technical knowledge to support customers
• Utilizes all aspects of the Gilson CRM software system and fulfills all prescribed requirements
• Responsible for automobile transportation (expenses reimbursed) and following established expense report guidelines
• Extensive use of computers for various applications
• Decision making regarding self-scheduling
• Contact possible with equipment that has been contaminated by laboratory chemicals, human bodily fluids or other potential hazardous substances
• Other duties as assigned

JOB REQUIREMENTS

EDUCATION

• B.S. Degree (life sciences preferred) or equivalent work experience

WORK EXPERIENCE

• Previous phone experience selling products with assigned sales targets
• Minimum of 1 year sales experience in related industry preferred
• Experience working in a life science lab preferred

SKILLS OR KNOWLEDGE

• Training in life sciences preferred but not required
• Computer proficiency with CRM software and Microsoft Office
• Strong organizational and time management skills
• Excellent communication skills (verbal and written) and listening skills
• Confident, persuasive and winning phone presence
• Strong interpersonal & networking skills are required
• Data entry experience
• Ability to work independently is a must

PHYSICAL ABILITY

• Ability to lift up to 40 lbs

OTHER

• Valid driver's license, good driving record and reliable transportation required
• Overnight travel is required. Up to 10% overnight travel is possible
• Drug screen at hire and periodically thereafter/Criminal Background check at hire
• Regular attendance and punctuality
• Ability to work well with others
• Ability to acquire new skills and to accommodate change in the workplace

ADDITIONAL SKILLS/EXPERIENCE DESIRE

• Lab bench experience using pipettes