Report Writer - 21-01452

Custom Report Writer/ERP Support Analyst

We are looking for someone who wants to be part of a fast-paced IT team that is beginning a business transformation and an ERP implementation. This position will be the technical "go-to when it comes to writing reports, supporting the enterprise solution and performing updates/patches to EFI Mid Market Suite.

Responsibilities

• Analyze and support software and the processes it enables.
• Analyze and develop custom reports per requirements for PACE/Printstream/Process Shipper.
• Responsible for issue resolution or escalation in a timely manner, including relationships with the vendor
• Work directly with users to understand their workflow and recommend options for improvement
• Ability to interact professionally and build positive business relationships with a diverse group of people and management levels
• Propose, plan and execute solutions to meet the needs of the company while minimizing downtime.
• Translating user and/or system requirements into functional/technical specifications.
• Work with business teams to identify continuous improvement opportunities to the existing business practices, processes and tools.

Requirements

• Bachelor's Degree in Information Systems or related discipline or equivalent combination of education and work experience.
• 1-5 years of experience of software support/development experience
• Crystal Reports (iNet) experience or other transactional custom reporting experience
• Strong interpersonal skills and the ability to work well with others
• Comfortable creating specifications and developing/customizing reports
• Help Desk ticket management
• Candidates local to St. Paul