URS Director Client Services - Telecommute

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing do your life's best work.(sm)

This URS Director Client Services position has overall accountability for assigned Retiree Solutions clients and the performance of assigned Client Service Managers. The responsibilities of this position are to develop strategic relationships with assigned clients and execute on exceeding client's needs and expectations that will drive revenue expansion and client retention within the assigned client portfolio. This position is also accountable for providing direct management and leadership to assigned Client Service Managers to ensure client needs are exceeded holistically.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Position reports to Director of Account Management, providing regular input on all account activity and status of the book of business assigned to that Director, a subset of the entire book
• Provide strategic leadership and direction to the Service team consisting of 4-16 Client Service Managers and support staff for the subset of the book of business

- One on ones - Annual MAP reviews - Goal Planning - Vital Signs - Issue Resolutions - Employee Engagement - Blue Chip Alignment

• Assist Director of Account Management with driving strategic direction and change within Public Sector
• Representation of PSL service team within workgroups, committees, and meetings with our matrix partners
• Maintain Senior Management Relationships with Operational Partners, Matrix Partners, and Leadership Team in UnitedHealth Care and selected National Accounts
• Provide conflict resolution support and guidance to team members as needed
• Active member and participant of the Sales Management Team
• Assist in development and execution of best practices and procedures
• Understanding of Labor and Public sector growth strategies
• Lead Project management and keep informed and educated in product offerings
• Travel requirements 25% - 50%

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:

• 5+ years of experience in a large, complex, and successful insurance organization with responsibilities of meeting and exceeding customer expectations associated with insurance products
• 3+ years of strategic focus, analytical, internal control, and project - management skills
• Ability to assess problems and implement solutions based on sound marketing, operational and financial principles
• Insurance license or ability to obtain within 30 days
• Advanced consultative selling and negotiation skills with the ability to successfully construct solutions for complex organizations
• Proven experience managing and influencing effectively in a large, matrixed environment
• Well - developed planning capabilities and a track record in controlling costs, identifying customer needs and meeting deadlines
• 25% national travel
• If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders

Preferred Qualifications:

• Management experience
• Experience with claims, eligibility, and implementation
• Performance Driven - Sets and takes accountability for achievement of stretch and growth objectives
• Solid organization, management, administrative and human relation skills, and a style, which exhibits maturity, leadership, sensitivity, and teamwork
• Structures business disciplines to facilitate quick and data-based decisions and ensure accountability for execution within both a direct and matrix structure
• Communicates and leads in a manner that fosters collaboration, greater understanding, employee engagement and commitment to results
• Ability to build and lead a team that values organizational success over personal success; provide ongoing coaching and feedback to ensure peak performance; identify and invest in high - potentials; actively manage underperformance
• Focus staff on the company's mission; inspire superior performance; ensure understanding of strategic context; set clear performance goals; focus energy on serving the customer; provide ongoing communication to the team; discontinue non - critical efforts
• Drive change and innovation though continually seeking and implementing innovative solutions; create a culture that thrives on continuous change; inspire people to stretch beyond their comfort zone; take well - reasoned risk; challenge "the way it has always been done"; change direction as required
• Model and demand integrity and compliance
• Excellent presentation skills with the expertise and sophistication needed to credibly represent the Company in the context of the company's values and quality commitments

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.(sm)

Colorado Residents Only: The salary range for Colorado residents is $70,000 to $140,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: URS Director Client Services, Project Management, E&I, Employer & Individual, UHC, UnitedHealth Care, UHG, UnitedHealth Group, Telecommute, Telecommuting, Telecommuter, Remote, Work from Home, Minnetonka, MN, Minnesota, Dallas, TX, Texas, Hartford, CT, Connecticut