IT - Technology Support Analyst
Description: Our client is currently seeking a IT - Technology Support Analyst
[ Additional Description ]
This job will have the following responsibilities:
Answer and resolve inbound technical calls at a corporate Help Desk, efficiently and professionally, in a fast paced call center environment
??? Troubleshoot applications with the use of a Knowledge Base and assign issues to the appropriate support group as needed
??? Follow all escalation procedures according to service level agreement
??? Use remote control tool to assist end users when needed
??? Provide an accurate record of each call in incident management tracking tool
??? Demonstrate a depth and breadth of knowledge/skills in own area and is often able to apply these outside of own function
??? Act as a technical resource to others to resolve problems, issues, errors or related
??? Anticipate customer needs and proactively identifies solutions
??? Plan, prioritize, organize and complete work to meet established objectives
??? Utilize application-monitoring tools to proactively identify issues and/or utilize to triage and resolve issues.
??? Collaborate with client engagement teams to ensure optimal monitoring solutions are implemented and maintained.
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Experience with PC operating systems including Windows NT, 2000 and XP
Excellent customer service and soft skills
Ability to communicate professionally both written and oral
Experience with MS Office (including Word, Excel and PowerPoint)
Experience in a customer service role Technology Support experience, including advanced level of triaging
1 or more years of experience with maintenance and operations (M&O) support
Contact:
This job and many more are available through The Judge Group. Find us on the web at
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