Investigations Manager - E

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Enterprise Customer Excellence Group (ECEG) brings together customer-focused functions from across the enterprise to provide a holistic approach to critical points of interaction with Wells Fargo customers. The group, which includes the Enterprise Complaints Management Office, the Customer Remediation Center of Excellence and Net Promoter System, is responsible for understanding the causes of issues that affect customers, and providing solutions that ensure customers' needs are understood and supported. The group is also accountable for ensuring regulators' expectations are met and that employees have the tools and training necessary for success.

Conduct Management is responsible for intake/conducting/documenting/researching internal investigations and developing/executing internal investigations programs.

Responsible for managing an internal investigations team and executing risk-based internal investigations programs with low to moderate risk and complexity. Provides leadership, communication, technical expertise, and direction to facilitate timely and high quality delivery of internal investigations deliverables.
Manages the implementation of procedures, controls, analytics and trend analysis to ensure effective and proactive execution of internal investigations and regulatory reporting of nternal investigations activity for area of responsibility. Analyzes trends and emerging issues and works with management to develop and implement department policies & procedures to maximize efficiency, improve quality of services and ensure compliance with government regulations. Resolves escalated issues. Escalate issues of potential significant risk to senior management. Consults with line of business to balance risk and control efforts. Manages the use of internal and external data, including publicly available information. May lead projects and initiatives with significant exposure to the bank following investigative protocol. Communicates with internal business partners, line of business management, law enforcement, customers, and vendors. Manages a team of Associate Managers, Officers and/or Sr Associates or cross-functional teams in accomplishing goals and priorities.

***To be considered for role, candidate(s) must be willing to be located in the (13) target locations listed. May consider other locations in the Wells Fargo footprint. Relocation assistance is not available for these positions.

As an Employee Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

• Lead your team with integrity and create an environment where your employees feel included, valued, and supported to do work that energizes them.
• Accomplish management responsibilities which include sourcing and hiring talented employees, providing ongoing coaching and feedback, recognizing and developing employees, identifying and managing risks, and completing daily management tasks.

The salary range displayed below is based on a Full-time 40 hour a week schedule.

CO-Denver: Min: $91,000 Mid: $130,000 Max: $169,000
AZ-PHX-Central Phoenix: Min: $91,000 Mid: $130,000 Max: $169,000
IA-West Des Moines: Min: $91,000 Mid: $130,000 Max: $169,000
AZ-Chandler: Min: $91,000 Mid: $130,000 Max: $169,000
MN-Minneapolis: Min: $91,000 Mid: $130,000 Max: $169,000
NC-Charlotte: Min: $91,000 Mid: $130,000 Max: $169,000
TX-Plano: Min: $91,000 Mid: $130,000 Max: $169,000
OR-Portland: Min: $91,000 Mid: $130,000 Max: $169,000
UT-Sandy: Min: $91,000 Mid: $130,000 Max: $169,000
NC-Charlotte: Min: $91,000 Mid: $130,000 Max: $169,000
TX-San Antonio: Min: $91,000 Mid: $130,000 Max: $169,000
NC-Raleigh: Min: $91,000 Mid: $130,000 Max: $169,000
GA-Atlanta: Min: $91,000 Mid: $130,000 Max: $169,000
MO-Saint Louis: Min: $91,000 Mid: $130,000 Max: $169,000

• 7+ years of experience investigating one or a combination of the following: employee relations issues, Title VII complaints, or policy violations
• 2+ years of leadership experience

• Ability to communicate effectively, in both written and verbal formats, with senior executive-level leaders
• Ability to manage multiple small to medium sized projects simultaneously
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Ability to research, trend, and analyze data
• Highly refined and professional verbal and written communications
• Investigative interviewing skills
• Experience identifying, analyzing and resolving complex employee relations problems
• Ability to manage a high volume of Employee Relations cases
• Experience handling complex employee relations issues consistent with company protocol such as investigations related to alleged discrimination, harassment or retaliation
• Ability to mentor and train less senior staff

• Ability to travel up to 10% of the time

The salary range displayed below is based on a Full-time 40 hour a week schedule.

CO-Denver: Min: $91,000 Mid: $130,000
AZ-PHX-Central Phoenix: Min: $91,000 Mid: $130,000
IA-West Des Moines: Min: $91,000 Mid: $130,000
AZ-Chandler: Min: $91,000 Mid: $130,000
MN-Minneapolis: Min: $91,000 Mid: $130,000
NC-Charlotte: Min: $91,000 Mid: $130,000
TX-Plano: Min: $91,000 Mid: $130,000
OR-Portland: Min: $91,000 Mid: $130,000
UT-Sandy: Min: $91,000 Mid: $130,000
NC-Charlotte: Min: $91,000 Mid: $130,000
TX-San Antonio: Min: $91,000 Mid: $130,000
NC-Raleigh: Min: $91,000 Mid: $130,000
GA-Atlanta: Min: $91,000 Mid: $130,000
MO-Saint Louis: Min: $91,000 Mid: $130,000

CO-Denver: 1700 Lincoln St - Denver, CO
AZ-PHX-Central Phoenix: 100 W Washington St - Phoenix, AZ
IA-West Des Moines: 7001 Westown Pkwy - West Des Moines, IA
AZ-Chandler: 2700 S Price Rd - Chandler, AZ
MN-Minneapolis: 550 South 4th St - Minneapolis, MN
NC-Charlotte: 11625 N Community House Road - Charlotte, NC
TX-Plano: 4975 Preston Park Blvd - Plano, TX
OR-Portland: 1300 Sw 5th Ave - Portland, OR
UT-Sandy: 10010 S State St - Sandy, UT
NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC
TX-San Antonio: 4101 Wiseman Blvd - San Antonio, TX
NC-Raleigh: 1100 Corporate Center Dr - Raleigh, NC
GA-Atlanta: th St Nw - Atlanta, GA
MO-Saint Louis: 1 N Jefferson Ave - Saint Louis, MO

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits

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