Digitization Manager

At U.S. Bank, were passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we're one of the countrys most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

The Digitization Manager will report to the Digital Activation Program Manager within the Consumer and Business Banking Business Digital Office (CBB BDO) and will help ensure that CBB digital business priorities are accelerated to ensure our great digital capabilities are connected to our great colleagues and customers. Initiatives are designed to improve tangible customer interactions with the bank that make customers lives easier.

The Digitization Manager will align across focused set of CBB business areas and fulfillment partners throughout the enterprise to manage digital KPIs by ensuring digital priorities are connected to monetization and that adoption of digital capabilities are aligned into business area performance KPIs. Candidate will leverage a data driven approach to support on-going digital excellence and performance management.

The Digitization Manager will partner across multiple teams and functions to build out, maintain and drive a connected digital strategy that ultimately help digitize sales and servicing and improve customer centrality for Consumer and Small Business customers in an increasingly competitive environment. The candidate will be an established collaborator and seasoned operator with significant depth and breadth in digital and technology strategy with a proven track record of driving successful transformations at large and matrixed organizations, while making sure that colleagues are support and energized to keep them focused on business priorities.

This is no business as usual role. To succeed, we need someone who is a high energy business transformer that understands digital transformation and how to monetize customer interactions in a digital-first world. This is a great opportunity to ensure that brilliant digital experiences to our customers and helping ensure U.S. Bank is central to our customers wherever they go.

Key activities include:

• Help drive priorities roadmap for CBB and its business areas - articulate by need, capability and customer impact

• Manage digitization KPIs and ensure incorporated into business KPIs

• Act as leader to connect the CDO and CBB digital-first vision across leadership teams and forums to help deliver superior results, collaboration and digital mindset.

• Partner with CBB, CDO and Functional leaders to capture and measure in-flight activities and articulate a holistic performance story

• Collaborate with BDO colleagues that face off to CBB leaders to ensure priorities are captured holistically and help ensure a cohesive story

• Support an environment that motivates and promotes high engagement and collaboration to achieve objectives

Key competencies include:

• Strategic and Commercial Acumen - proven ability to develop a comprehensive digital vision and strategic plan, and support execution rigor to deliver results. Candidate will have ability to demonstrate deep understanding of trends and facts with the ability to translate into a persuasive performance story.

• Executing Results - ability to set ambitious, tangible and measurable targets to drive execution towards digital excellence. He or she takes personal responsibility for achieving overall team results, and operates with a sense of urgency, decisiveness, and responsiveness.

• Building Relationships and Influencing - outstanding ability to build relationships and use influence effectively across a variety of constituencies. He or she will operate with integrity, a highly credible and adaptable leadership style, and can quickly establish rapport and build productive relationships with peers and CBB Leaders.

• Adaptability - is comfortable with ambiguity with ability to be flexible and adapt in all situations. Works well under stress and pressure. Learns from both successes and failures. Bounces back fast from disappointments and is persistent during adversity. Comfortable with taking risks to improve the business, and is prudent in ability to assess risk - not risk averse nor reckless regarding risk-taking.

Basic Qualifications
- Masters degree, or equivalent work experience
- 10 or more years of experience in project management activities
- Two or more years of managerial experience

Preferred Skills/Experience

- Experience with motivational theory, rewards and recognition, or gamification strategy

- Experience with collaborative customer interaction features - virtual customer interactions

- 7+ years of experience leading transformational and/or Digital execution

- Proven business transformer with strong interpersonal skills to work effectively across teams and influence decision makers

- Strong understanding of digital capabilities (specifically mobile apps) and how they benefit customers

- Ability to optimize across online and mobile including funnel management, testing for .com pages creative, approval process and funding optimization

- Ownership of KPI dashboard development and performance reporting

- Demonstrated ability to identify opportunities and build business cases for taking action
- Experience leading change in an Agile environment

- Significant digital development or design experience with product/project management

- Experience launching digital capabilities to customers and frontline colleagues

- Excellent tactical implementation, planning/forecasting and analytical skills with the business understanding of how digital activity flows through to key performance indicators

- Excellent verbal, written and presentation skills - Excel and PowerPoint skills required

- Branch or physical store (eg hospitality or retail) experience

Colorado:

Salary range reflected is an estimate of base pay and is for the primary location. Base pay range may vary if an offer is made for work in a different location.

San Francisco:

U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.

Benefits:

Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. Thats why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.