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SVP Market Manager

Employer
ExecuNet
Location
Granite Falls
Salary
Competitive

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The Market Manager will make the necessary decisions to improve branch profitability and growth through greater market share. Promote goodwill for the bank through active participation in community organizations and events. Do all the above in accordance with the Bank's operating and lending policy and procedures. Actively engage in identifying new referral sources and customer prospects within their specific Market and surrounding communities and involve other Lenders. Provide additional marketing and sales development support, training and mentoring to these same Lenders. They will assist in directing and managing the daily operations of the branch, either directly or through their Branch Manager.

Directs and manages the day to day strategic priorities and related communications associated with Lenders and Lending Administration personnel. Individual is responsible for administration and coordination of the Bank's sales and customer development activities, including customer prospecting and referrals efforts. Promotes and leads bank sales initiatives and programs, including new business niches and lines of business. This individual will be required to effectively balance their day to day management and supervisory duties with also managing and maintaining an individual loan portfolio.

Market Managers are expected to meet and/or exceed Company's customer service levels as well as the over-all goals of the organization.

Essential Functions

To perform this job successfully, an individual must be able to perform each Essential Function and Skill satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

1. Assists with oversight of daily operations of the branch, specifically lending functions and the interaction between lending and operations personnel.

2. Develop new business by contacting prospects and customers for banking services and products; responsible for cross-selling bank products and services, along with managing assigned portfolio of bank customers.

3. Maintains a determined level of personal production and actively pursues new loan and deposit relationships.

4. Performs primary lending function within branch in accordance with Bank lending policies and procedures; Deal with loan customer requests, including collecting and analyzing financial and related data in order to reach credit decision; establishing and negotiating terms in the extension of credit, including costs, fees, and repayment and collateral terms.

5. Oversee the branch building administration and maintenance; ensure branch office is maintained in clean, efficient, and profitable manner.

6. Motivates and monitors lending performance in reaching sales and service goals by creating positive and productive work environment.

7. Provides sales and service leadership, including coaching, training, and mentoring to lending staff.

8. Implements and ensures all operational audits, including bank policies and procedures are being adhered to; responsible for taking prompt corrective action on internal/external branch audit findings.

9. Coordinate and supervise location specific vendors and service providers, including payment approval and invoice coding of monthly office expenses directly or through designated subordinates.

10. Respond to daily correspondence regarding bank office matters and/or bank customers or direct such matters to appropriate bank personnel for answering.

11. Conduct job performance interviews with Lending Officers and Loan Administration personnel, including the development and tracking of individual employee development goals and objectives.

12. Responsible for overall performance of lending and loan administration employees and departments at the branch.

13. Compliment and reward good employee performance and encourage individual improvement through outside schooling or job enlargement.

14. Maintains complete confidentiality regarding sensitive customer and proprietary information.

15. Ensures branch lending personnel are adhering to the Bank's service delivery standards.

16. Maintain good public relation with customers and the community. Assume community leadership and service responsible with focus on the Community Reinvestment Act.

17. Manage difficult situations with customers and provide them with a resolution, information, or additional options. Ensure that quick and proper response to all reasonable customer requests.

18. Maintains complete confidentiality regarding sensitive customer and proprietary information.

19. Perform as a team member in allocating and coordinating the workflow.

20. This position may require installation of a Multi-Factor Authentication (MFA) app on an employee's personal mobile device. THE MFA apps are used to authenticate a user's identity to the system for security purposes.

21. Adhere to and comply with all applicable, federal, and state laws, regulations, and guidance, including those related to AML, as well as adhere to the Bank's policies and procedures.

22. Physical presence in the bank is required.

23. Travel may be required to accommodate functions at other facilities.

24. Travel for trade and industry schools and seminars.

25. Perform other duties as assigned and requested.

26. Adherence to all Bank Policies and Procedures will be required in this position.

Skills

1. Business Acumen.

2. Collaboration with team members, Supervisors and Management.

3. Critical Thinking in making sound business decisions.

4. Excellent verbal and written communication skills.

5. Problem Solving.

6. Relationship Building.

7. Team Work.

8. Time Management.

Performance Competencies

Accountability - Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.

Attention to Detail - Taking responsibility for a thorough and detailed method of working in a busy work environment.

Culture Orientation - Consciously create a workplace culture that is consistent with the organization and that emphasizes the organizations mission, vision, guiding principles and values of the organization.

Decision Making - Drawing correct and realistic conclusions and making timely decisions based on available information.

Expertise and Usage -Acquiring functional and technical knowledge in an area of specialty. Applying said knowledge to become an expert in one's particular area.

Initiative - Spotting opportunities within a circle of influence; anticipating threats and acting on them; self-starting rather than waiting passively until the situation demands action.

Job Knowledge - Measure employee's demonstrated job relevant knowledge and essential skills, such as work practices, policies procedures, resources, customer service and technical information, as well as the relationship of work to the organization's mission.

Negotiating - Exploring alternatives by means of persuasion to reach favorable outcomes in situations where decisions involve other parties.

Organizational Awareness - Having and using knowledge of systems, situations, procedures, customers and culture inside and outside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization.

People Development - Having the ability to assess skill strengths and weaknesses of individuals and teams in order to determine what actions are appropriate to build and/or improve the needed skills.

Policy and Procedures - Review, understand and comply with all Bank policies, procedures and guidelines. In order to best complete the Bank's business objectives and comply with applicable regulations, employees must consistently adhere to the Bank's policies, procedures and guidelines.

Sociability and networking -Socializing effortlessly with other people; at ease when approaching others in social settings and professional relationships.

Education and Experience

Required - High School diploma or GED. Associates degree in related field preferred.

Required - Ten (10) to Fifteen (15) years of progressive commercial and agricultural lending experience.

Required - Five (5) to Ten (10) years of progressive management and leadership experience and responsibility.

Required - Continuing Education to maintain job knowledge and proficiency.

Preferred - 5 to 10 years of customer service experience.

Preferred - Proficiency in Microsoft Office Suite; familiarity with loan documentation and boarding software.

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