Patient Financial Services Representative I
- Employer
- SSM Health
- Location
- Madison
- Salary
- Competitive
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- Industry
- Financial Services and Banking
- Role
- Banking / Loan
- Job Type
- Long-Term
- Hours
- Full Time
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PRIMARY RESPONSIBILITIES
- Assists patients in understanding their insurance benefits including their co-payment, deductible and co-insurance responsibility.
- Educates patient regarding financial assistance programs when appropriate.
- Obtains patient demographic information and requests financial responsibility from the patient.
- Determines patient qualification for coverage by third-party payer and informs financial counselor, patient or family member of status.
- Verifies all commercial insurance coverage, workers compensation insurance, TPL insurance and state and government programs.
- Documents and resolves patient concerns or inquiries that are received via telephone, mail or walk-in within an established time frame.
- Validates Master Patient Index according to departmental policy.
- Interprets physician orders.
- Performs other duties as assigned.
EDUCATION
- High school diploma or equivalent
EXPERIENCE
- No experience required
PHYSICAL REQUIREMENTS
- Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
- Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
- Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
- Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
- Frequent keyboard use/data entry.
- Occasional bending, stooping, kneeling, squatting, twisting and gripping.
- Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
- Rare climbing.
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