Peer Tutoring Coordinator

University of Minnesota
48000.00 - 52000.00 USD Annual
Mar 26, 2021
Job Type
Full Time
The UMN has suspended hiring for most positions. However, we will continue hiring for positions critical to the University's mission and operations at this time. Applications are being accepted for this position and you are encouraged to apply. In-person interviews are suspended indefinitely and will be replaced by interviews in a virtual format. Thank you for your continued interest in working at the University of Minnesota. Qualifications REQUIRED QUALIFICATIONS: BA/BS degree and at least four years of relevant work experience. Experience supervising student employees utilizing a student development approach. Demonstrated commitment to equity and diversity. Experience with student services program oversight. Organizational and project coordination. Excellent written and verbal communication skills. Demonstrated proficiency with Google programs and Microsoft Office. PREFERRED QUALIFICATIONS: Master's degree preferred. Three years of full-time related higher education work experience. Experience working with diverse students and applying an equity and diversity mindset. Experience developing and implementing student success programs and initiatives, preferably relating to academic success topics and learning support services. Demonstrated evidence of successful problem-solving skills. Experience presenting workshops, trainings, or presentations to students, faculty, or staff. Experience working with web publishing, CRM systems, and/or social media technology. Experience compiling data, analyzing and presenting detailed data-related reports. Demonstrated evidence of dependability, accuracy, and attention to detail. Experience writing, editing, formatting, and proofing professional communications. Self-starter: Ability to identify opportunities for improvement and take the initiative to collaborate, implement, and support changes. About the Job Peer Tutoring Coordinator: $48,000-$52,000 DOQ This position manages SMART Learning Commons peer tutoring services including recruiting, hiring, training, and evaluating services of 40+ peer tutors. The Coordinator manages projects related to developing new services and improving the quality of services across all locations on the East Bank, West Bank, and St. Paul campuses, as well as online tutoring. The Coordinator participates in numerous outreach and retention events. Through this work, the Coordinator promotes retention and persistence towards graduation for students accessing services, encourages professional leadership skills in the Peer Tutors, and ensures collaboration among multiple student support service areas. This position will work under the guidance of the Director of SMART Learning Commons/Learning Support Network to collaborate with many stakeholders across campus. JOB RESPONSIBILITIES Student Staff Supervision (35%) Recruit, hire, train, and manage Peer Tutors in a supportive, inclusive environment. Forecast staffing needs based on careful analysis of historical usage and unfilled requests for tutoring across all SMART locations. Fill positions as demand and turnover require. Consult with faculty of specific courses for referrals of appropriately qualified students. Design curriculum and plan and conduct fall pre-service training in partnership with Tutor Training Collaborative partners while leading the meetings. Design curriculum, plan, and conduct spring pre-service training for new SMART Peer Tutors. Conduct in-service training for Peer Tutors. Design and conduct in-service peer helper training for employees of partner programs from other campus units. Ensure that all training is in compliance with standards set by the International Tutor Training Program Certification (ITTPC) of the College Reading and Learning Association (CRLA). Track individual progress toward CRLA certification for 35+ Peer Tutors and any partner program employees pursuing certification under SMART's CRLA certification. Advise Peer Tutors on problems they encounter with complex student situations in their roles as peer educators. Observe and evaluate Peer Tutors in techniques and methods, and assess their effectiveness Establish professional goals with each Peer Tutor and follow up appropriately. Approve biweekly Peer Tutor timesheets for central payroll processing. Manage operations of SMART Learning Commons services that include peer tutoring (individual, group, online, etc.) in multiple locations on the East Bank, West Bank, and St. Paul Campuses (30%) Assess needs for specific course coverage at each of multiple service locations through analysis of historical usage data by time of day and day of week, Build work schedules for 35+ Peer Tutors across multiple center locations based on service needs, tutor availability, tutor competencies, and budgets. Develop, implement, and evaluate operational rules and procedures for all service locations, Coordinate web content for tutoring schedules, events, and resources, Assure appropriate resources are in place for Peer Tutors working in multiple service locations, Research and write proposals to secure funding for new technology and equipment to optimize services, Manage the Peer Tutors' work by answering questions, monitoring delivery of services, and responding to complex student issues. Ensure privacy and manage student visit data. Monitor student feedback related to services, follow up with student concerns, and encourage ongoing connections with learning support services. Provide SMART location tours/informational sessions for other professional units and academic departments. Project Management (30%) Develop timelines, create task lists, monitor progress, and evaluate outcomes, Determine which partners and stakeholders need to be included in projects and at which phase, Create artifacts to build an institutional knowledge base for daily operations, Develop multi-media training guides for professional staff, student staff, and student users. Develop and facilitate training presentations for professional staff and student staff. Evaluate effectiveness of training material. Demonstrate flexibility, collaboration, creativity, and leadership in effectively addressing internal and external challenges with respect for all involved. Manage tasks and meet deadlines while being flexible with respect to changing priorities of campus partners. Identify barriers and limitations and propose solutions for unexpected challenges. Collect, assess, and analyze feedback of stakeholders by creating surveys and conducting focus groups. Support and lead those who are experiencing challenges with change. Other Responsibilities (10%) Develop and implement appropriate evaluation mechanisms to assess the benefits of services. Assist in the collection and review of data for use at department meetings and in semester and annual reports. Collaborate with Assistant Director to create queries to search PeopleSoft, APLUS, and SMART data. Prepare and present reports for a variety of audiences. Participate in activities, training, conferences and other learning opportunities to the University's goal of creating a positive and inclusive campus climate by advancing equity and diversity. Deliver presentations and conduct interactive workshops explaining the benefits of services. Design and update record-keeping and tracking protocols. Create a yearly summary of program costs associated with students served. About the Department The University of Minnesota is committed to the academic success of all students and has a range of learning support services across campus to support their needs. Learning Support Network services are provided via a number of support areas on campus including the SMART Learning Commons - a comprehensive peer tutoring support service located within the 3 major libraries. How To Apply Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. Be sure to include the following documents with your application: A cover letter which expresses your interest in and qualifications for this position. Your updated resume. Names and contact information (including emails) for three professional references. Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.To request an accommodation during the application process, please e-mail or call 624-UOHR (8647). Diversity The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: . Background Check Information Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment. About the U of M The University of Minnesota, Twin Cities (UMTC)The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St..... click apply for full job details