Customer Service Rep II
- Employer
- Milsco Manufacturing
- Location
- Milwaukee
- Salary
- Competitive
View more
- Industry
- Engineering and Architecture
- Role
- Customer Service
- Job Type
- Long-Term
- Hours
- Full Time
You need to sign in or create an account to save a job.
Essential Duties & Responsibilities:
- Order receipt from customer
- Verify price/lead-time/MOQ
- Notify customer & resolve PO errors (price, MOQ, Pack QTY, Lead-time, etc)
- Entry of orders & order acknowledgement to customer
- Approve/Deny order change requests
- Customer notification of potentially late shipments and provide the customer with regular updates of late shipment status
- Support price changes and credit related issues (Coordinated between customer, business development & finance to resolve discrepancies)
- Portal maintenance for orders, shipments, etc.
- Import forecasts & firm orders into system
- Process sample orders (Enter sample/tooling POs & ship confirm as requested to support development activity)
- EDI support (Identify issues & enlist support of I/T as required to resolve)
- Product transition support (Coordinate between customer & operations to ensure smooth transition and minimal obsolescence for product identified as going obsolete or non-current. For new product, verify alignment between customer expectations & plant visibility.)
- Document customer-specific work instructions
- Identify and recommend continuous improvement activities
Requirements:
- High School Diploma
- 2+ years of B2B customer service experience, manufacturing preferred
- Prior experience within an ERP system
- Attention to detail and ability to manage multiple projects in a timely manner
You need to sign in or create an account to save a job.
Get job alerts
Create a job alert and receive personalized job recommendations straight to your inbox.
Create alert