Project Manager

Come join the Service Master RRH team as a Project Manager with potential opportunities to move into higher positions within the company. At Service Master, you will learn valuable life skills that will not only enhance your work career but also create many skill sets you will use in the future.

Service Master RRHs mission is all about establishing lasting relationships with our residential and commercial customers, both locally and nationally. We strive to exceed every customer's expectations and gain their trust through exceptional service during all aspects of the disaster restoration process.

Responsibilities and Duties

• Develop and regulate and strategic planning in conjunction with President
• Perform emergency on-call manager services per company policy
• Schedule a crew as required to close each potential lead
• Handle new customer inquiries and questions as a priority to provide service
• Make follow up telephone calls to customers within 48 hours of job completion, plan to obtain a signed certificate of satisfaction if it is not in the file
• Transfer job files for billing within 72 hours of final job cost postings
• Investigate and resolve customer complaints with the support of the president, return all customer phone calls by the end of each business day
• Handle all aspects of fire/water or mold losses including preparing new job files, paperwork, scheduling and coordinating crews, scheduling subcontracting services as needed, communicate each service phase with the customer
• Complete billing summary within 10 days of the completion of a job to send for invoicing
• Assist with marketing and promotional activities as required
• Develop business and personal relationships with insurance industry personnel including adjusters
• Assist with other duties and responsibilities as requested by the Regional Manager

Qualifications and Skills

We require a great attitude, high energy level. The ability to multi-task will serve you well and the ability to empathize with our customers will set you apart from the rest.

Requirements:

• We require that our team provide the customer with a stellar experience each time we go into their homes. Customer satisfaction is our number 1 goal.
• Driver's License
• Willing to travel 25% of the time
• Willing to undergo a Background Check

Job Type:

• Full Time
• $50,000-$60,000

Education:

• Bachelor's Degree in Business Management with 2???4 years of project/production management experience

OR

• Associates Degree with 3???6 years of project management experience

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year