Technical Customer Service Engineer ‏ (Coatings)

HENKEL IS FOR THOSE WHO STEP UP. DO YOU?

At Henkel, you can make a difference and craft your career. That's why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.

YOUR ROLE

• Managed process improvement and engineering support of metal pre-treatment technical projects for customers, and sales teams, working in the Henkel Madison Heights, MI lab and onsite at customer manufacturing facilities.
• Serve as technical liaison with customers, sales, marketing, manufacturing and R&D and identify new product development opportunities.
• Assist sales in conducting line audits and development of value add/proposition calculations to maintain existing business and close new business.
• Provide technical support for the launch of new products/lines/process.
• Compiles information for the selection of Surface Treatment products, for existing core business customer projects and new business opportunities.
• Responsible for coordinating and processing all customer projects through the applications lab.
• Travel an average of 30%.

YOUR SKILLS

• B.S. Chemical or Mechanical Engineering, Chemistry or other Technical degree is required.
• 1+ (internships acceptable) years of engineering experience in a lab or manufacturing environment is required.
• Experience in a surface pre-treatment, paint, or coatings environment is preferred.
• Customer facing experience (providing product application training) preferred.
• Demonstrated time management, project management and laboratory skills.
• Strong ability to build customer relationships and interpersonal skills.

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity and expression, and other legally protected characteristics.

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral. At Henkel's request only, preferred vendors may be invited to refer talent for specific open positions. In these cases, a fully-executed agreement with Henkel must be in place and current.

All employees applying for an internal position must have a discussion with his/her manager about their interest in a job posting opportunity. The discussion will not preclude the employee from interviewing if their skills meet the job requirements.