Retail Support Specialist

We're growing! If you are talented, self-driven, well-organized, love people, passionate about customer service, enjoy developing others, and you're seeking a career move that truly recognizes individual growth and achievement, then we want to talk with you!

The Opportunity: We're seeking a Retail Support Specialist to be our on-the-ground representative and advocate in leading retail outlets, helping our retail partners to provide the right consumer finance solutions for their customers. We already have a partnership with these retailers, so this position is all about support and advocacy. These are salaried positions and also offer generous bonus potential and excellent benefits.

Who are we? At American First Finance (AFF) we support retailers across the U.S. with consumer finance solutions that allow their shoppers to make purchases of goods and services when, where and how they want!

What does a Retail Support Specialist do? Our Retail Support Specialists are high-energy, adaptable, have great communication skills, and love working with people, whether its partnering with Store Associates to show them how they can grow their sales through the AFF program, or answering in-the-moment questions that Store Associates or customers may have. At the very core of this role, our Retail Support Specialists develop others by building a deep knowledge of the AFF program and effectively communicating this through impactful training of the retailer's store associates to achieve desired results while providing exceptional customer satisfaction. This role is fast paced, and requires an efficient, ambitious individual who is both team-oriented and capable of working independently.

What's on offer? In addition to joining a great team, this is a salaried position with excellent opportunities to earn attractive bonuses based on performance. We also offer amazing benefits, including top-notch medical, dental and vision plans, plus life insurance, short and long term disability protections, pet insurance, legal insurance, paid vacation time, and much more!

The role in more detail...

• Professionally represent American First Finance within our retail partners with a positive attitude and friendly yet professional demeanor.
• Achieve Sales and Financial targets for your assigned district/stores through proactive training and support of the retailer's sales associates.
• Provide leadership, monitoring, and various forms of training required to ensure retailer's sales associates can maximize all potential sales opportunities while representing the AFF program accurately.
• Assist partner stores in resolving issues whether in-store and/or over the phone.
• Assist stores in prospecting for new customer business by telemarketing and distributing printed materials.
• Communicate and deliver various incentive programs to drive business and partner engagement.
• Adhere to all company and partner policies and processes while representing AFF.
• Protect AFF assets through flawless expense management.
• Prioritize workload to provide a world-class experience to our retailer partners and their customers.
• Demonstrate expert knowledge of AFF product and program terms to correctly communicate when necessary to the retail stores associates, managers, and district management.
• Perform other duties as assigned by supervisor.

What experience and skills do I need?

• A High School Diploma. Additional qualifications will be a plus.
• A minimum of 2 years' retail/management experience.
• Being bilingual in English and Spanish isn't essential but will be a plus.
• Excellent time management, communication, and organizational skills
• Persuasive and goal-oriented.
• Driven individual, with Tenacity/Resilience.
• Great team player.
• Professional demeanor.
• True customer service advocate.
• Attention to details.
• Valid state driver's license and good driving record

Our Core Values

Servant Heart: There's no place for egos here. Customers and colleagues come first. Serving their needs and driving their engagement is our success.

Embrace Change: That's not fear, that's excitement. We see change as core to our survival and our ability to manage change as a prerequisite to new opportunities that can allow us to learn, grow, and do more.

Walk the Talk: We do what we say we are going to do and maintain the highest standards of performance for ourselves and others, at all times, always doing the right thing.

Dare to be Different: We are adaptable, creative, and courageous, like entrepreneurs willing to take the necessary risks to innovate and make things better. We challenge the status quo. We seek out different ideas and perspectives as a means of expanding our ability to think and do more.

Get Stuff Done: We do whatever it takes to get the job done right. We inspect what we expect, take ownership of our actions, and operate with a sense of urgency in everything we do.

??? No Drama: We control the things we can control with a mindset to find solutions while minimizing complaint. We are all here for the same purpose, empowered to be the best we can be so that our purpose to deliver great products and services to more customers can be fulfilled.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.