Parts Distribution Coordinator/Inventory Clerk

Location: Milan, IL

Description:

Responds to dealer requests to expedite critical machine down orders through various contacts to assure customers of the most timely delivery of parts.

Provides dealer assistance pertaining to incorrect part numbers, substitutions, electronic parts catalog interpretations and machine usage to assure customers get correct parts.

Coordinates the resolution of parts problems between parts distribution centers, factories, vendors and dealers regarding parts identification, mixed stock, defective stock or unshipped orders.

Processes Machine Down Back Order reports, working with factories, depots, buyers and/or suppliers in an effort to proactively assign promise ship dates and provide customers with the earliest possible availability.

Logs phone calls into a Case Management System via Dealer Technical Assistance Center (DTAC) for Parts.

Trains and assists dealer personnel with electronic ordering and information systems to maintain a high level of support to customers.

Investigates system error messages on dealer orders and contacts dealers as necessary to cancel or prepare orders for re-entry into the system.

Job Requirements:

Count inventory.

Verify CSOO's.

Computer skills with outlook and excel and Data Entry.

Follow overseas shipping guidelines.

Work on shop floor.

Long periods of standing.

Flexible to help within other departments - shipping office & export office, etc.

Follow facility safety guidelines.

Verify Containers.

Audit Heat Treat Stamps on wood.

Skills:

?? Inventory Clerk

?? Logistic and shipment coordinator

?? Supply chain clerk

?? Supply chain coordinator

?? Shipment Clerk

As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.