Customer Service Representative

RESPONSIBILITIES:

Kforce has a client that is seeking a Customer Service Representative in Robbinsdale, MN. Responsibilities:

• Responds and resolves escalated HR Workday functionality cases in more complex HR scenarios
• Diagnoses problems and leads correction across stakeholders
• Partners with escalation points and specialized service teams as needed to ensure timely and accurate resolution
• Uses HR case management to document and communicate with customers and escalation points as needed following appropriate process
• Educates employees of HR services available to them and encourages use of self-service tools and systems as needed
• Must be able to work on more than one issue simultaneously and prioritize urgency of requests
• Ensures that resolution of escalated requests meet the policy for each process
• Utilizes multiple online systems to answer questions, complete requests, and ultimately resolve employee and HR needs
• Actively contributes to delivering, maintaining and improving HR services, procedures and processes to increase employee satisfaction, driving performance and achieving results
• Provides feedback to improve both internal and external HR knowledge to drive continuous improvement and increase employee self-service
• Performs according to service level agreements

Job Requirements:

REQUIREMENTS:

• Minimum: 2 year college or post-secondary course work in related field or applicable work experience.
• Preferred: - Associate or Bachelor's degree
• 3 years of Customer Service or HR experience
• Preferred experience working in an HR Service Center or HR Operations
• Preferred experience working with HRIS applications including Workday
• Established vocabulary of general HR terminology (recruitment, payroll, benefits)
• Excellent customer service and problem-solving skills
• Excellent listening skills
• Excellent oral and written communication skills
• Strong attention to detail
• Proven ability to maintain confidential information
• PC and Microsoft Office proficiency

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.