Service Dispatch Analyst

Restaurant Technologies is Thriving! We are looking for a Service Dispatch Analyst to join our routing team to support our growing service demands. In this fast paced position, you'll schedule complex service routes for assigned depots. You'll leverage your problem solving and superior customer service skills to answer questions from our service technicians in the field. You'll regularly leverage analytical skills to reconfigure complex service routes using our routing tools and software. Your ability to act quickly and follow through with requests and real time changes is essential for success in this role.RESPONSIBILITIESSchedule Service Technicians for planned service work 1-2 weeks in advanceDispatch service and installation teams utilizing routing softwareIdentify problems in advance, monitor and adjust resource allocation, and proactively communicate changes to maximize efficiency of service in the fieldInput, monitor, and audit our service routes and installation teams using routing tools and softwareCollaborate cross functionally with Service Technicians, Depot Leaders, and Sales Create insightful reports on operations data Provide technical support to the fieldSet up routing parameters for new customersREQUIREMENTSDispatching Experience Strong communicator (email, phone, conference calls, in person)Solid internal/external customer service skillsHighly collaborative Proven ability to solve complex problems Ability to proactively identify and remove barriers Ability to calculate figures and amounts (proportions, percentages, area, circumference, volume)Detail oriented and organizedSolid working knowledge of Microsoft Office productsPrior experience with routing programs preferred High School Diploma required Technical or Bachelor's degree in business, logistics, or a related field preferred2-5 years data analysis and order processing experience preferredBasic understanding of electrical, plumbing, and mechanical preferredEQUAL OPPORTUNITY EMPLOYERRestaurant Technologies is committed to providing a work environment that is free from discrimination and harassment in any form. It is our policy to comply with all applicable laws that provide equal opportunity in employment for all persons, and to prohibit discrimination in employment.As a critical part of our culture of respect, we strictly prohibit any discrimination or harassment based on gender, age, race, color, religion, sexual orientation, gender identity, mental or physical disability, ancestry, pregnancy, national origin, and any other status protected by law.We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.If you need reasonable accommodation for any part of the employment process, please contact us by email at let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. You may also contact us at 1- if you wish to speak with a resource regarding a reasonable accommodation request.NEXT STEPSThank you for your interest in a position with Restaurant Technologies. The next step is to submit your application. This process will take an average of 20 minutes to complete. We look forward to connecting with you! Not ready to apply just yet? Please like us on Facebook or follow us on Twitter and LinkedIn to stay connected!WHO WE ARERestaurant Technologies is the leading provider of highly innovative and value-enhancing bulk cooking oil management services to the food service industry. Our solution is environmentally sound, highly efficient and creates a safer, more productive work environment for restaurant personnel. With over 20,000 existing accounts we are an established, profitable mid -sized company poised for double-digit growth in the coming year. We are headquartered in suburban Minneapolis, Minnesota with a growing number of sites strategically located across the U.S. serving over 42 metropolitan markets.OUR CULTUREAt Restaurant Technologies, we've cultivated an award winning workplace for driven team members who enjoy a fast pace and rapid growth balanced by a flexible and supportive environment. We've earned recognition as a "Best Place to Work," by the Minneapolis/St. Paul Business Journal along with The Minnesota Work Life Champions Award while consistently earning a spot on the list of Minnesota's Fastest Growing Companies. In addition, we've earned numerous awards from our customer base who consider Restaurant Technologies a valued strategic partner.OUR CUSTOMERSWe serve the leaders in the food service industry which include -McDonald's, Burger King, Jack in the Box, Albertsons, White Castle, KFC, Carrabba's, Applebee's, Chili's, and leading independent restaurants.