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Benefits Customer Service Representative - Bilingual

Employer
Aerotek
Location
Minneapolis
Salary
Competitive

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**Description:**Bilingual Benefit Customer Service RepresentativeAs a Bilingual Benefit Customer Service Representative you will have the rewarding opportunity to help our Spanish client members through the enrollment process, and when making updates to their health care and/or pension plans. We allow you the freedom to take the time necessary to provide the highest level of service. You will start out on one client, and with dedication to our clients, you will be cross trained to provide assistance on multiple clients. You will spend your day either on the phone, or providing assistance through webchat conversations and email. We provide superior customer service in a work from home environment (following the initial training onboarding period) where you will be recognized for your dedication. Eligibility requirements to work from home must be met.This is a seasonal role, however we ask our high performers to remain with us to assist on other clients, and offer the top performers a full-time opportunityKey ResponsibilitiesQuickly build rapport and respond to Spanish speaking customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant messageAbility to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult callsHandle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirementsSkillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.Read and understand clients plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member**Skills:**Customer service, Call center, Data entry, Customer support, Microsoft office, bilingual**Additional Skills & Qualifications:**Highschool Diploma or GEDMust have excellent Spanish language skillsAbility to move seamlessly between Spanish and English callsMust have the ability to translate Spanish calls into grammatically correct English call notes.Experience working in a customer service environmentAbility to type 30 words a minute**Experience Level:**Entry Level**About Aerotek:**We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing?? Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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