Front Desk Manager

$1,000 Signing Bonus!!

Duluth’s #1 Award Winning Waterfront Hotel Resort is now accepting applications for a Front Desk Manager. Our 3 diamond 68 room hotel is looking for a friendly, outgoing, and customer service oriented individual to lead our team at the front desk. Our hotel is a six-year consecutive Trip Advisor Certificate of Excellence Award winner providing an exceptional work environment with an excellent salary and benefit package.

We are seeking an energetic, service oriented, positive and self-motivated Front Desk Manager to join our team. The Front Desk Manager will report to the Executive Manager and work closely with our Guest Service Representatives to guide them in all aspects of delivering great service to our guests. Applicants should possess superb guest service skills and supervisory experience with a proven track record for success.

ESSENTIAL FUNCTIONS:

• Assigns duties to front desk staff and observes performance to ensure adherence to hotel policies and established operating procedures.

• Provides training to front desk staff.

• Assists in the selection of front desk staff and complete necessary paperwork.

• Review GSA performance and provide constructive feedback.

• Receives and resolves or assists in resolving guest complaints and personnel concerns.

• Covers shifts at Front Desk as necessary or as scheduled by senior management.

• Answers inquiries pertaining to hotel policies and services.

REQUIREMENTS:

• A minimum of 1-2 years hotel, hospitality, resort and/or management experience is required

• Should have general knowledge of all aspects of hotel operations, including thorough knowledge of Front Desk Operations

• Strong Leadership skills and the ability to effectively select, motivate, develop and retain staff

• Team building effectiveness with excellent organizational skills to include time management, ability to delegate, and managing multiple priorities in a fast-paced environment

• Knowledge of computers including Microsoft Office Programs

• Possess an aptitude to create a fun, rewarding and professional work environment

• Must be able to lift up to 25 pounds occasionally

Park Point Marina Inn & Suites, LLC is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veterans status.