Project Manager

Summary:

Reporting to the Operations Manager, the Project Manager - Field Development is responsible for the continued delivery, quality, process improvements, and assistance with high-profile initiatives that drive revenue and client engagement.

Job Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the job responsibilities.

• Direct oversight and development of new technicians to a point where they are successful in their roles.
• Ownership for all aspects of the subcontractor relationship.
• Provide guidance and feedback to new employees.
• Owner of all EPG training needs for the employees.
• Identify process and quality improvement for the department that results in improved financials and client satisfaction.
• Step in to oversee and implement complex service and installation projects.
• Create an environment in which employees enjoy their job and are challenged with new learning and career opportunities.
• Ensure the entire EPG process flow is acted upon, including documentation, client communication, and successfully completing work tickets.
• Partner with the business development team to enhance the client experience and deliver on commitments.
• Ability to manage job scheduling and job progress in an efficient and cost-effective manner, with a strong focus on quality.
• Proficient in issue resolution.
• Excellent organizational, decision-making, and communication skills.
• Strong working knowledge of fire and security industry.
• All other duties, as assigned.

Minimum qualifications include the following:

• Bachelor's degree required or 5+ years of related experience and/or training; or equivalent combination of education and experience.
• 3+ years in progressive career responsibilities in operational-related positions.
• Ability to follow the GSSC corporate values.

• Proficiency in Microsoft office including Word, Excel, Outlook and PowerPoint.
• Ability to establish credibility throughout the organization as an effective listener, problem solver and leader.
• Flexible, adaptable and a proven ability to manage change in a growth-oriented environment.
• Strong conflict management and problem-solving skills.

• Excellent written, presentation, and oral communication skills.
• Comfort in working in a results-based environment where success can be measured.

Preferred qualifications include the following:

• PLT certification, or willingness to achieve within 12 months of employment.
• Licensed electrician

Expectations

• 25% billable
• Schedule flexibility to complete work based on client's needs
• Positive, supportive, and collaborative mindset
• Ensure the success of our clients, our employees, and the organization
• Living the company core values
• Willingness to coach and mentor peers
• Offer suggestions to improve the client and company results in a positive and constructive manner

PI