Service Writer

Bobcat of Duluth

Service Writer/ Warranty Administrator

General Requirements:

Two or more years experience in repair troubleshooting and or parts with a track record of success. Preferably in one of the following industries: Agricultural equipment, motor vehicle industry, outdoor power equipment, recreational vehicles, construction equipment and machinery, small engine and accessories.

Must possess a valid driver's license.

Must be willing to work a normal 40 hours per week and longer hours as required to meet customer demands.

Must be proficient in parts lookup and servicing customers at the parts counter.

Must have good organizational, multitasking and computer skills.

Target Responsibilities:

Process and handle all work orders and warranty claims from start to finish.

Establish and remain the main contact with all service customers. Ensure that all service work is entered, scheduled and accurately completed in the quickest possible timeframe.

Present a friendly, positive attitude to all customers.

Daily Duties and Responsibilities:

Begin each workday with a positive attitude by encouraging each technician to meet their daily and weekly goals. Work to develop a sense of "team" in the service department and across other departments.

Reviews work orders for complete and accurate information. Determines work requirements and priorities.

Ensures work orders are completed in a timely manner with all supporting documentation and complete details on the work order.

Tracks and coordinates warranty work.

Performs other duties as assigned.

Business Info:

Bobcat of Duluth has been in business since 1999. We are a single-store location, family-run business. All departments of the business have seen consistent growth year over year. The majority of the employees are veterans in their respective field and create a great learning atmosphere. We are looking for a talented individual that is looking to join our team.

Job Type: Full-time

• Pay: Starting at $20.00 per hour, wage base off experience