Customer Success Specialist

Summary:We are seeking an individual with a strategic mindset, is a team player, and has outstanding time management skills! The QTI Group is partnering with our client, located in Madison, in recruiting to hire a part-time Customer Success Specialist for a remote, temporary opportunity. This is a non-profit organization with a mission to translate science into tools to cultivate and measure well-being. The schedule for this 24 hour per week role is Monday through Friday between the hours of 9:00 am and 5:00 pm. Candidates must live in the Madison area due to a possible return to in-office work. This position offers $20.00 per hour, based on experience, and is expected to last for 3 months with the possibility of being hired on. If this sounds like a great opportunity for you, please apply online today for consideration!
Responsibilities:

• Manage overall relationship with assigned customers, including managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
• Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
• Maintain existing customer success metrics and data as directed
• Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
• Facilitate interaction and workflow between project team members to ensure deliverables are on time
• Work with the sales and marketing team to gather customer references and develop case studies
• Perform other duties as business needs require

Qualifications:

• HS diploma or equivalent required
• 3 years of experience in communications, marketing, sales, account management, or customer success
• Experience in a customer-facing role
• Strong verbal and written communication and project management skills
• Analytical and process-oriented mindset
• Comfortable working across multiple departments in a deadline-driven environment
• Active team player, self-starter, and multitasker who can quickly adjust priorities

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