ServiceNow Solution Architect

Location: St. Paul, MN

Position Summary:

As the ITSM Solution Architect you will be the subject matter expert, providing skill, knowledge and experience to set the strategic direction for the ServiceNow enterprise technology platform. This will be done in alignment with the overall information technology strategies for the enterprise. You will also conduct research to determine trends that impact the ServiceNow technology platform and ITSM processes and develop solutions providing more value and transparency to meet business requirements. Finally, you will set direction, provide guidance, and thought leadership to ITSM process owners to improve their competency in leveraging CMDB, incident, problem, asset, change, knowledge and service catalog management processes and streamline operations.

Responsibilities include but not limited to:

• Advise ServiceNow module owners on the strategic direction of the ServiceNow platform.
• Establish design and capability guidelines with new and existing ServiceNow module owners to ensure the overall integrity of the ServiceNow platform is maintained.
• Architect ServiceNow solutions to ensure the enterprise is optimally utilizing the base system capabilities of the ServiceNow platform while meeting business requirements.
• Define and implement policies, processes, and procedures following ITIL best practices for the enterprise using the ServiceNow technology platform. This includes:
• Establishing and communicating enterprise best practices for ITIL processes to internal associates; especially Configuration Management, CMDB Maintenance, ITBM, HDRS and integrations with other ITIL processes.
• Conducting and leading requirements gathering sessions and workshops for the Service Catalog, configuration models (CIs, attributes, and relationship models) and the CMDB.
• Collecting and documenting business requirements.
• Preparing design specifications and functional requirements.
• Architecting integrations of ServiceNow and 3rd party solutions including and internally developed applications.
• Develop and maintain standards and best practices for the enterprises usage of the ServiceNow platform by community developers.
• Research and recommend new ServiceNow platform functionality and capabilities that will bring value to the enterprise.
• Provide consulting services as the ServiceNow Solution Architect to business area related projects.
• Provide project leadership and project coordination.
• Train internal associates and administrators in the use and configuration of ServiceNow ITSM applications.
• Produce and assemble business requirements documents, functional requirements documents, and solution design documents.
• Conduct post-execution review to ensure effectiveness.

Qualifications:

• Strong ITIL knowledge and certifications
• In-depth experience with ServiceNow, for analysis, design, development, and integration with other applications.
• ServiceNow Certified System Administrator and/or ServiceNow Certified Application Developer
• Project management and leadership skills (agile preferred) with proven ability to deliver outcomes on complex service management initiatives and transformations.
• Excellent presentation skills and experience
• Strong verbal and written communication skills to convey technical information and ideas at all business levels.
• Proven ability to effectively prioritize and execute tasks in a fast paced environment.
• Demonstrated ability to assess customer needs, creatively approach solutions, decide and influence appropriate courses of action.
• Three to five years of Solution Architect skills with the ServiceNow technology platform or comparable Service Management technology platform.
• Bachelor's Degree or equivalent experience, education, and certification.

Securian Financial has been around for nearly 140 years. We're committed to giving back to our community, donating 15,000 employee volunteer hours this past year. We also provide extensive resources to our employees for professional development and growth and a number of diverse professional and social opportunities throughout the company. There's a reason our employees have voted us as a best place to work year after year! In addition:

• Generous paid time off. We want you to take time off for whatever matters most to you!
• Tuition reimbursement program. We value continuous learning at Securian!
• Company-funded pension plan as well as 401K retirement plan - great resources to secure your financial future.
• Continuous opportunities for new challenges.
• Variety of health plan options as well as dental and vision plans.
• Paid maternity/paternity leaves.

Physical job requirements:

• Ability to utilize keyboard, mouse and computer for up to 8 hours per day
• Ability to work at least 40 hours per week
• Ability to utilize telephone for up to 8 hours per day
• Ability to perform grasping tasks throughout the entire work day (examples: handwriting, grasping of equipment/machines, paper manipulation, sorting, folding, handling stacks of paper)

The physical job requirements described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of jobs.

Equal employment opportunity:

Securian Financial Group, Inc. does not discriminate based on race, color, creed, religion, national origin, sex, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance, status in a local human rights commission, or any other status or condition protected by local, state or federal law. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by telephone (voice), 711 (telecommunications relay), or by email at

For all inquiries about this position, please apply directly on our website or contact us at for further questions.

As a full-time associate, you will be eligible for the full range of Company benefits which include life insurance, medical and dental coverage, retirement plan, profit sharing plan, paid vacation and personal time, flexible spending accounts (use of pretax dollars for dependent care, dental and medical expenses not covered under your medical plan), etc.