Senior Product Manager - Telecommute

Optum is a diversified health services and innovation company where data, technology, people and action combine to make great things happen every day. Join us. Learn more about how you can start doing your life's best work.(sm)

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. That's what makes this opportunity so inviting. Our goal is simple. Use data, technology and people in ways that help drive change and make the health care system work better for everyone. We are seeking a driven and results oriented Application Solutions Delivery role to work on our Optum Care Delivery team in our OptimalCare arena. Join us and put your advanced knowledge and skills to work by driving innovation through leading the client delivery efforts for each application under the OptimalCare technology portfolio. A large portion of this role involves collaboration with both our operations team and Care Delivery Organization parents to implement new technology and ensure data used within the systems is up to date and accurate.

This role will challenge your ability to work on complex projects where deadlines and scope shift frequently. You'll need flexibility, agility and the ability to adapt to change while maintaining strong relationships with stakeholders in a highly cross-matrixed environment. You will be tasked with providing implementation support / configuration and handling data used within the software.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Collect data from our Care Organizations and prepare for the data for ingestion
• Partner with our Care Organizations on efficient data collection processes and update guidelines
• Perform user acceptance testing on configuration changes and data updates within the applicable tools
• Assessment of data to ensure data does not contribute to discrepancies
• Ensure data meets requirements (text, numeric, zip code formatted, etc.)
• Validation of data between multiple data sources (client, payer, NPPES, etc) pre and post ingestion
• Provide exceptional customer service to our Care Organizations
• Collect and provide metrics to leadership regarding roster data updates across the Care Organizations
• Evaluate data collection and processes related to ingestion to identify improvements
• Ability to engage functional partners on both the Optum and Care Organization levels to effectively deliver on each application project
• Research and proactively seek to fill in knowledge gaps in key functional areas
• Work with operations and Care Organization pre and post implementation to determine necessary requirements
• Lead the initial intake and triage process of all post implementation application requests
• Assist in configuration of company applications based on business requirements pre and post implementation
• Develop configuration requirements document and obtain approval from business owners
• Review and recommend changes to existing configuration processes and procedures
• Assist in system analysis, design, development, and testing activities
• Ensure configurations meet the Care Organizations needs
• Other related duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor's degree
• 1+ years of experience in supporting end-users of technology which may include pre and post implementation activities or general support activities
• Experience in the healthcare industry
• Ability to review and interpret data, identify and resolve data issues
• Proficiency with Microsoft Word and Excel
• Ability to work in fast-paced environment with ambition, client focus and innovative ideas that will enhance and improve results in a new program and product culture
• Travel required around 10-15%
• If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained

Preferred Qualifications:

• Experience on the provider network side
• Experience working in a cross-matrixed organization

Soft Skills:

• Strong written / verbal communication skills
• Excellent consumer facing skill-sets
• Ability to work independently while being part of a decentralized team

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy

Colorado Residents Only: The salary range for Colorado residents is $64,800 to $116,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: excel, analysis, data, implementation, Birmingham, AL, Alabama, Minneapolis, MN, Minnesota, Telecommute, Remote, Work from Home