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IT Compliance & Audit Specialist - Milwaukee, WI

Employer
Manpower Group
Location
Milwaukee
Salary
Competitive

View more

Industry
General
Role
Audit / Tax
Job Type
Long-Term
Hours
Full Time
The IT Compliance & Audit Specialist for North America IT (NAIT) oversees the operational functions of IT related contracts and usage of Global Services. This role will also provide KPI reporting for NAIT and deliver results to Sr. Leadership after confirmation of results with partners and NAIT Service Delivery Managers. The purpose of this role is to improve services to North America and ensure IT spend complies to all contracts negotiated by ManpowerGroup IT. The position is accountable to deliver guidance on best practices, reviewing practices and aiding in the improvement and optimization of these functions. Making an ImpactOversees the operational functions of audit of IT related contracts: Verifies license counts & usage to ensure NAIT is not overpaying or underutilizing licenses procured. Verifies all network connections are accurate and reflect the network topology that has been approved to ensure we are in alignment with contracts. Ensures all contracts are accurate during the invoicing process and works with related vendors for any adjustments necessary. Provides KPI reporting for NAIT and delivers for Sr. Leadership sessions and review sessions (in partnership with outsourced servicing teams if applicable): Ensures that measurements are in alignment with industry standard and reviewed with partners prior to leadership delivery. Delivers Top5 research and follows through the problem management process. Proves end results are driving incidents down and improving overall service to North America team members. Sharing Expertise Inspires and works with IT professionals to deliver NAIT priorities. Drives alignment of technology to our business goals. Aids in improving overall services through measured ITIL approach. Gaining Exposure Works in collaboration with the Application, Infrastructure and Operations Service Delivery Managers. Contributes to the overall strategy on partner performance, infrastructure services portfolio health and project delivery. Partners with global infrastructure teams to develop a joint cadence for change and release management and audit compliance. Your Typical DayCreate and review KPI reporting for NAIT and deliver Review IT spend, ensuring complies to all NAIT contracts Review NAIT practices and design plans to improve audit compliance Other accountabilities as assigned Qualifications: Requirement: 3+ years of technology support or service-related support / experience Previous experience in a business setting IT Change Management Framework (ITIL) knowledge Associates degree in technology or business-related field or equivalent experience Experience leading IT Transformational initiatives for large, complex organization Experience in presentation of research findings to leadership Experience in audit or financial analysis ManpowerGroup ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis and Talent Solutions - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2020 ManpowerGroup was named one of the World's Most Ethical Companies for the eleventh year - all confirming our position as the brand of choice for in-demand talent.ManpowerGroup is an EOE/AA/Vets/Disabled Employer

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