Customer Service Associate
- Employer
- QTI Group
- Location
- Madison
- Salary
- 18.00 USD Hourly
View more
- Industry
- Office and Administration
- Role
- Customer Service
- Job Type
- Long-Term
- Hours
- Full Time
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Summary:
If you are customer service driven and would enjoy a work environment that fosters personal growth and the opportunity to be a real contributor, please read on! The QTI Group is assisting our client in recruiting to hire a full-time Customer Service Associate. This is a biotechnology company focused on discovering, developing, and commercializing innovative nucleic acid-based technologies and products. This in-office role, located on the west side of Madison, will support order entry for product sales under the direction of the Customer Service manager. This is a DIRECT HIRE opportunity and the schedule is Monday through Friday, 8:00 am to 4:30 pm and offers a pay rate of $18.00 per hour, based on experience, and a great benefits package. If this opportunity appeals to you, please apply online today for consideration!
Responsibilities:
If you are customer service driven and would enjoy a work environment that fosters personal growth and the opportunity to be a real contributor, please read on! The QTI Group is assisting our client in recruiting to hire a full-time Customer Service Associate. This is a biotechnology company focused on discovering, developing, and commercializing innovative nucleic acid-based technologies and products. This in-office role, located on the west side of Madison, will support order entry for product sales under the direction of the Customer Service manager. This is a DIRECT HIRE opportunity and the schedule is Monday through Friday, 8:00 am to 4:30 pm and offers a pay rate of $18.00 per hour, based on experience, and a great benefits package. If this opportunity appeals to you, please apply online today for consideration!
Responsibilities:
- Accurately process phone, fax, email, EDI and web orders in ERP software
- Answer customer phone calls and email inquiries
- Initiate contact with customers regarding questions or clarifications about orders
- Email and mail invoices for daily orders
- Match invoices with purchase orders and file appropriately
- Process ACH, credit card, and check receipts in ERP software
- Match accounts receivable paperwork with invoices and file appropriately
- Work with EDI system to receive purchase orders and send invoices to trading partners
- Follow up and collect on all past due customer accounts
- Archive invoices and other customer files
- Process sample requests
- Close out the business day by posting invoices and printing daily sales reports
- Communicate with and assist other departments as needed
- Attend meetings as requested or required
- HS diploma or equivalent required
- Associates degree preferred
- 3 years of experience including general office support and data entry
- Proficient in Microsoft Office applications
- Enterprise software/Database entry experience preferred
- Prior EDI and Accounts Receivable experience desired
- Excellent verbal and written communication skills
- Superior attention to detail
- Solid sequential processing skills
- Ability to meet daily internal deadlines with accuracy
- Ability to lift up to 25 lbs.
- Small office cubicle environment
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