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Customer Service Associate

Employer
QTI Group
Location
Madison
Salary
18.00 USD Hourly

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Summary:
If you are customer service driven and would enjoy a work environment that fosters personal growth and the opportunity to be a real contributor, please read on! The QTI Group is assisting our client in recruiting to hire a full-time Customer Service Associate. This is a biotechnology company focused on discovering, developing, and commercializing innovative nucleic acid-based technologies and products. This in-office role, located on the west side of Madison, will support order entry for product sales under the direction of the Customer Service manager. This is a DIRECT HIRE opportunity and the schedule is Monday through Friday, 8:00 am to 4:30 pm and offers a pay rate of $18.00 per hour, based on experience, and a great benefits package. If this opportunity appeals to you, please apply online today for consideration!

Responsibilities:
  • Accurately process phone, fax, email, EDI and web orders in ERP software
  • Answer customer phone calls and email inquiries
  • Initiate contact with customers regarding questions or clarifications about orders
  • Email and mail invoices for daily orders
  • Match invoices with purchase orders and file appropriately
  • Process ACH, credit card, and check receipts in ERP software
  • Match accounts receivable paperwork with invoices and file appropriately
  • Work with EDI system to receive purchase orders and send invoices to trading partners
  • Follow up and collect on all past due customer accounts
  • Archive invoices and other customer files
  • Process sample requests
  • Close out the business day by posting invoices and printing daily sales reports
  • Communicate with and assist other departments as needed
  • Attend meetings as requested or required
Qualifications:
  • HS diploma or equivalent required
  • Associates degree preferred
  • 3 years of experience including general office support and data entry
  • Proficient in Microsoft Office applications
  • Enterprise software/Database entry experience preferred
  • Prior EDI and Accounts Receivable experience desired
  • Excellent verbal and written communication skills
  • Superior attention to detail
  • Solid sequential processing skills
  • Ability to meet daily internal deadlines with accuracy
  • Ability to lift up to 25 lbs.
  • Small office cubicle environment
#MMAS

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