Payroll Tax Service Delivery Operations Lead

Job DescriptionAccenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at .People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward. Business Process Delivery professionals execute repeatable core business processes and/or technical transactions with a focus on efficiency, first-time quality and overall continuous process improvement. The Payroll Tax Team Lead will plan, organize, and manage the delivery of all client payroll tax functions including year-end processing and quarterly tax filings as well as provide supervision and guidance to assigned staff. As this position also interacts with several client partners, customer service plays an important role, delivering on Accenture and client priorities. Responsibilities: Responsible for ensuring the accurate completion of payroll tax processes, ensuring Service Level Agreements are met or exceeded. Processes include but are not limited to: Quarterly Tax Filings Amendment Processing Agency Notice research and second level response System reconciliation System tax setup Maintains payroll tax staff by recruiting, orienting, and training employees. Provide indirect supervision to the Mumbai payroll support team as required Develop, implement and maintain quality controls Act as first level escalation point for any payroll tax issues Professionally interact with the client in a multi-vendor environment Provide subject matter expertise to project teams, assisting in the design and implementation of new types of payroll tax actions and automation Identify, design and implement process improvements Ensure tools, processes and systems are fully tested prior to implementation Ensure all work plans, job aids, communications, and work instructions are up to date Demonstrate strong customer service in all activities, setting the appropriate example for team members across the account Maintain knowledge of client's HR policies, standard operating procedures, and business practices of the job description Read Less