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Customer Service Representative

Employer
QTI Group
Location
Madison
Salary
16.00 USD Hourly

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Summary:
If you are customer service driven, patient and have a friendly demeanor, please read on! The QTI Group is assisting our client, an organization located on the east side of Madison, in recruiting to hire a Customer Service Representative, as soon as possible! The ideal candidate will have excellent communication skills, be calm, have positive listening skills with the ability to ask questions as appropriate. This is a temporary opportunity, expected to last 1 to 2 months and the schedule is Monday through Friday, 8:00 am to 5:00 pm. This position offers a pay rate of $16.00 per hour, based on experience. If this opportunity appeals to you, please apply online today for consideration!

Responsibilities:
  • Provide outstanding customer service to both internal and external customers
  • Accurately process incoming orders, seminar registrations, and inquiries via phone, fax, or email within department standards
  • Stay current on upcoming sales and marketing pieces
  • Resolve a variety of problems affecting members and customers by assessing their needs and identifying appropriate resources (i.e.: shipping discrepancies, defective products, billing errors, address changes, legal needs, etc.)
  • Learn and understand organization rules regarding membership types and statuses and process appropriate updates to member records
  • Process dues payments via the phone
  • Process seminar confirmations and make recommendations to increase satisfaction
  • Process address changes both accurately and within department standards
  • Assist with website questions, navigation and problems
  • Work as a team to meet or exceed all department and organizational standards
  • Contribute to all the overall effective operation of the organization through positive participation staff teams as assigned
  • Embrace the cultural attributes of the organization through positive representation of the customer service team with organizational partners
  • Perform other tasks as assigned
Qualifications:
  • 2 years previous customer service/call center environment
  • Ability to type a minimum of 30 wpm
  • Excellent customer service skills
  • Experience with MS Office products and tools including Excel, Outlook and Word
  • Strong, positive interpersonal skills (i.e.: self-starting, self-supervising, even temperament)
  • Ability to communicate with diverse groups of people on a wide range of issues
  • Ability to prioritize work and meet deadlines
  • Innovative and flexible with respect to changing and challenging business needs
  • Good organizational skills and the ability to multi-task
  • Ability to quickly think through problems and provide possible solutions
  • Willingness to complete background check upon accepted offer
#MMAS

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