Associate Business Analyst

Job Title: Associate Business Analyst

Location: Minnesota-St Paul - remote to start

Customer Data Management Operations is an innovation-minded team that delivers information solutions to enable value delivery and drive profitable growth. Responsibilities include executing report content, driving hierarchy alignment for reporting deliverables and supporting the execution of new launches and process improvements.

A local company is searching for a candidate who combines their IT background with an interest in business analytics! In this up and coming role, you will be leveraging data to run multiple kinds of reports and creating dashboards that pull activity trends in data.

Main Responsibilities:

-Process account alignments to users permissions and customer hierarchies for customer portal purposes.

-Execute process improvements to streamline and add value to current customer data management processes.

-Support testing training and communication efforts that accompany the development launch and enhancement of CDM tools.

-Provide tier 2 support for issue triage for customers and internal associates and when needed route to the proper support team member.

-Collaborate with a multi-faceted team involving customers sales representatives corporate account support SalesForce and technical developers to correctly onboard and update customer data.

-Set expectations with manager on project progress and business impact via timely communications.

Basic Qualifications:

??? 1+ years experience establishing processes and process improvements

??? 1+ years experience with Excel or other data processing systems

??? Proven business results as a self-starter and critical thinker

??? Proven business results showing ownership of work and follow-through

Preferred Qualifications:

??? Experience using SQL for database reporting and queries

??? Experience in Salesforce, ServiceNow or EBX platform tools

??? Experience developing with Python

??? Experience pulling reports from Salesforce

??? Data analysis and reporting leveraging Power BI

??? Bachelors degree in business or analytic area

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