Operations Specialist - TruChoice Financial

Job Purpose/ Role**Open to considering candidates in any location** Under limited supervision, responsible for effectively managing customer service requests and inquiries by accurately applying knowledge of all carriers business, products, customers, and operations. Successfully influences business results by: establishing and maintaining effective customer relationships; ensuring a high degree of productivity and quality; including recommending process improvements and increasing digital adoption. Accountable for adhering to established guidelines, policies and procedures and meeting/exceeding all benchmarks. Key Responsibilities* Respond to and process varied customer service requests and inquires by applying foundational department knowledge of business, products and customers. Follow established practices and standards while meeting or exceeding quality and service levels.* Build and maintain customer relationships by demonstrating strong interpersonal skills, effective communications and interactions resulting in a positive impact to the business. Influence business results by providing proactive customer service, education and communication. Provide customized service and take ownership as needed. Responsible for ensuring that all producers are aware of operational processes and changes.* Coordinate and assist with team and department projects including participating in identifying and implementing process improvement idea. Participate in special assignments as required to meet business needs.Key Requirements/ Skills* 1-2 years experience required: Operations, Insurance or Financial Industry, in various customer service focused areas* Two-year degree or equivalent work experience required* 2-3 years experience preferred: Operation's process, focused on customer relationshipsAdditional InformationAt Allianz, we foster a workplace where every person feels welcome, connected and valued.TruChoice Financial Group (TruChoice), an Allianz Life wholesaling subsidiary, fosters a workplace where every person feels welcome. We are a dynamic sales and marketing organization and one of the largest distributors of insurance products in the financial services industry. Designed to function as a foundation for the success of independent financial professionals, TruChoice leverages the resources that only a large company can provide, while offering the individualized service characteristic of a much smaller one. We are committed to remaining an industry thought leader and will continue to use our unmatched service model to allow financial professionals to focus on what matters most: helping clients achieve their financial goals.Why TruChoice?TruChoice was founded to help others climb higher. Our team of talented, passionate employees serves as a welcoming basecamp of service, knowledge and experience to the financial professionals we serve. Sure, trekking higher can be done solo-style, but within community the strain of the climb is reduced through the help of others. That's where the TruChoice team comes in. The dedicated members of our team come together to unleash a greater capacity to assist our customers in their ascent. This principal of reducing the strain to enable a higher climb translates to our corporate culture too. Because we hire people who are dedicated to sharing the load with one another and we provide the quality training, support, and advancement opportunities you need to succeed. We offer generous benefits, a collaborative culture, and a unique level of energy. The result is engaged and more productive employees. With medical, dental, and retirement benefits covered from the first day you join our team, you will know from the start that your contributions are valued. Ready to take your career to another level? Let's climb together! About AllianzAllianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us. Let's care for tomorrow.We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. Retiring with financial security. Living life with confidence. At Allianz Life??, every employee knows these are the things that matter. To do what matters means giving employees the tools and opportunities they need to create innovative, industry-leading products, to discover and embrace new trends, and to strengthen the customer experience. As a company, it means creating a culture that is inclusive, where doing the right thing comes naturally, and promoting an environment that develops talent, seeks excellence, encourages smart risks, and recognizes and rewards people for their performance. Doing what matters for employees helps everyone focus on doing what matters most for our customers. Allianz Life. What you do here matters. Why Allianz Life??? Because we hire people who are dedicated to doing what matters and we give you the quality training, support, and advancement opportunities you need to succeed. As a company known for its financial strength, we offer generous benefits, have a strong commitment to community involvement, a collaborative culture, and a unique level of energy. The result is engaged and more productive employees. From the very first day you join our team, you will know that your contributions are valued. We practice True Balance at our campus by providing a fun work environment, an on-site child development center, a fully staffed fitness center, and a variety of meal options in both our full-service cafe and bistro. And all medical, dental, and retirement benefits are effective the first day you join Allianz Life, so you can focus on what truly matters.An equal opportunity employer.